Quick Reference Guides
Getting Started
- Why am I being told that I already have a Thinkific account when trying to create a site?
- Why can't I use my keyboard to move between links in Firefox for MacOS?
- Preview Custom Course Completion Page
- How do I add a Favicon to my site?
- How to Delete a Theme
- How do different Coupon options interact with subscription and payment plans?
Your Account
Manage Learning Content
- How can I preview my Live Lesson with Zoom?
- Will I receive notifications when a student enrolls in a Free Preview?
- Can I use my course as Knowledge Base?
- Can students view my Video Lessons offline?
- Can I have a Free Preview and prerequisite lessons in my course?
- How can I find a list of students enrolled in a Free Preview?
Customize Your Site
- Add a YouTube Video to Your Thinkific Site in a Video Section
- How does the Copy Page Link button work?
- Why did my Instructor bios, course descriptions, and bundles descriptions change when I migrated to Site Builder from my Legacy theme?
- Using Squoosh to Optimize Image Files
- How to Link to the Student Dashboard in Your Site Footer
- Why did my Free Preview button disappear?
Support Your Students
- Why is my student not receiving email notifications?
- Is there a file size limit for On-Lesson Discussion file attachments?
- Can I customize the Certificate ID on my Thinkific Certificates?
- Do Live Lessons with Zoom allow you to use breakout rooms and polls?
- I have a student account on a Thinkific site, how do I get my data erased?
- Can students search within a course?
Market & Sell
- Can students re-purchase my bundle before it expires?
- Can I connect the same PayPal account to multiple Thinkific accounts?
- Can I bulk enroll students into a free trial for a subscription?
- How does a student subscription cancelation affect their access to a course shared between two subscription bundles?
- Can I take a deposit for my course?
- Do I need to charge tax?
Users & Reporting
- How can I assign an Instructor to a course?
- How are the answers to Rating questions in my Survey formatted in the CSV export?
- Exporting the Orders and Transactions Reports
- Is there an affiliate welcome email?
- Which reports include Custom Field data?
- How to Edit a User Name
Integrations
- Can I use the Essay question type in Brillium?
- Does the Google Analytics integration work with Google Analytics 4?
- Why isn't my course image and description in Thinkific updating in Shopify?
- Can I turn on Mailchimp's Double Opt-In feature when connecting Mailchimp and Thinkific via Zapier?
- Track Conversions and Events with Pinterest Tag on Your Thinkific Site
- Can I track LinkedIn Insight Tags on my Thinkific site?