Quick Reference Guides
View commonly searched topics and get answers to the most frequently asked questions
Getting Started
- AI at Thinkific
- Can I use chat widgets/bots in my Thinkific site?
- How can I connect other apps/integrations that are not in the Thinkific App Store?
- Can I create videos in Thinkific?
- How can I display languages for my students based on location?
- How to Navigate to the Admin Dashboard
Your Account
- Free Plan Support Availability Changes
- Do you have live chat support?
- Why do I see an extra charge for my Thinkific subscription?
- Why aren't I receiving any site notifications?
- How to Forward Site Owner or Admin Notifications to Another Email Address
- Can I have multiple sites on my Thinkific Plan?
Manage Learning Content
- Can I have a keyword search on my site?
- Why Is The Wrong Image Showing When Sharing Courses Or A Bundle on Facebook?
- How can I set up email notifications for course completion?
- Can I add a PowerPoint presentation with animation to my course?
- What's the difference between pre-selling my course, and a pre-order course?
- How to Switch Payment Processors from Thinkific Payments to Stripe
Customize Your Site
- How to Enable or Disable Auto Refresh in Site Builder
- How to Save Changes in Site Builder
- How Frequently are Thinkific Themes Updated?
- How to Format Text in Site Builder Sections Without the Text Editor
- Can I use course reviews from a different course?
- Add a YouTube Video to Your Thinkific Site in a Video Section
Support Your Students
- How can I issue a certificate to a student if it is added to a course after they completed the course?
- How can I see which users are part of my community?
- Email Best Practices
- Can students upload videos?
- Is it possible to merge different student accounts?
- Can I add math equations to my lessons?
Market & Sell
- Why do students have to add their country and zip/postal code at the checkout?
- Can my affiliates sell communities?
- What if I already started selling one product and I want to bundle it now?
- Can I view all Thinkific Payments transactions from a student if the email or name was changed?
- Where are the settings for payment integrations?
- Can students re-purchase my bundle before it expires?
Users & Reporting
- Exporting the Payouts Report
- What does the PayPal email (for payout) do in an Affiliate's settings?
- Why is the Video Play Rate above 100%?
- How can I assign an Instructor to a course?
- How are the answers to Rating questions in my Survey formatted in the CSV export?
- Exporting the Orders and Transactions Reports
Apps & Integrations
- Why do I get a 404 error when adding an API key into Zapier?
- Why can't I install the Zapier app?
- What is the difference between Google Analytics and Google Tag Manager?
- How can I create interactive multimedia content?
- Can students take notes in my course?
- How can I add social proof to my landing pages?