Quick Reference Guides
Getting Started
- How can a student repeat a course?
- Can I add free preview lessons in a free course?
- Can I issue a Thinkific Certificate for the completion of a Bundle?
- Can I add a YouTube video to my Weekly Reminder Email?
- Can I create a Custom Page that is only visible to specific Groups?
- Why am I being told that I already have a Thinkific account when trying to create a site?
Your Account
Manage Learning Content
- How do I get links in PDF Lessons to open in a new tab or window?
- Can I offer an email-based course through Thinkific?
- Are On-Lesson Discussions indexed by Google?
- How can I preview my Live Lesson with Zoom?
- Will I receive notifications when a student enrolls in a Free Preview?
- Can I use my course as Knowledge Base?
Customize Your Site
- How to Format Text in Site Builder Sections Without the Text Editor
- Can I use course reviews from a different course?
- Add a YouTube Video to Your Thinkific Site in a Video Section
- How does the Copy Page Link button work?
- Why did my Instructor bios, course descriptions, and bundles descriptions change when I migrated to Site Builder from my Legacy theme?
- Using Squoosh to Optimize Image Files
Support Your Students
- Where can students view their course expiry dates?
- Where can my student see an Order Summary for a purchase on my site?
- Why is my student not receiving email notifications?
- Is there a file size limit for On-Lesson Discussion file attachments?
- Can I customize the Certificate ID on my Thinkific Certificates?
- Do Live Lessons with Zoom allow you to use breakout rooms and polls?
Market & Sell
- Where are the settings for payment integrations?
- Can students re-purchase my bundle before it expires?
- Can I connect the same PayPal account to multiple Thinkific accounts?
- Can I bulk enroll students into a free trial for a subscription?
- How does a student subscription cancelation affect their access to a course shared between two subscription bundles?
- Can I set up a payment pricing plan using PayPal?
Users & Reporting
- What does the PayPal email (for payout) do in an Affiliate's settings?
- Why is the Video Play Rate above 100%?
- Can I reset my Advanced Reporting data?
- How can I assign an Instructor to a course?
- How are the answers to Rating questions in my Survey formatted in the CSV export?
- Exporting the Orders and Transactions Reports
Apps & Integrations
- How to Resend Brillium Exam Results to Thinkific
- Where did the Integrations tab under Market & Sell move to?
- Can I use the Essay question type in Brillium?
- Does the Google Analytics app work with Google Analytics 4?
- Why isn't my course image and description in Thinkific updating in Shopify?
- Can I turn on Mailchimp's Double Opt-In feature when connecting Mailchimp and Thinkific via Zapier?
Custom Code
Thinkific Payments
- Which built in checkout do my students see if I've set up Thinkific Payments?
- Do I need to disconnect Stripe before setting up Thinkific Payments?
- What happens when I cancel a student's subscription or payment plan with Thinkific Payments?
- What fees do I pay with Thinkific Payments?
- If I connect with Thinkific Payments, can I use Stripe and PayPal to accept student payments too?
- Thinkific Payments FAQs