Quick Reference Guides
View commonly searched topics and get answers to the most frequently asked questions
Getting Started
- Can I use chat widgets/bots in my Thinkific site?
- How can I connect other apps/integrations that are not in the Thinkific App Store?
- Can I create videos in Thinkific?
- How can I display languages for my students based on location?
- How to Navigate to the Admin Dashboard
- Can I add a Keyword Search Bar on my Site?
Your Account
Manage Learning Content
- Are there any Thinkific App Store solutions for communities?
- How to get started on the Thinkific App Store
- Can I create a study plan for students?
- Facebook Pixel: Why are the numbers showing up on my landing page?
- Can I provide phone support for students?
- Changes to Recurring Subscription Payments Mandated by the Reserve Bank of India
Customize Your Site
- How to Turn on Auto Refresh in Site Builder
- How to Save Changes in Site Builder
- How Frequently are Thinkific Themes Updated?
- How to Format Text in Site Builder Sections Without the Text Editor
- Can I use course reviews from a different course?
- Add a YouTube Video to Your Thinkific Site in a Video Section
Support Your Students
- Email Best Practices
- Can students upload videos?
- Is it possible to merge different student accounts?
- Can I add math equations to my lessons?
- How can I test Thinkific sites with a screen reader?
- How can I send site notifications to a non-admin?
Market & Sell
- Can I view all Thinkific Payments transactions from a student if the email or name was changed?
- Where are the settings for payment integrations?
- Can students re-purchase my bundle before it expires?
- Can I connect the same PayPal account to multiple Thinkific accounts?
- Can I bulk enroll students into a free trial for a subscription?
- How does a student subscription cancelation affect their access to a course shared between two subscription bundles?
Users & Reporting
- Exporting the Payouts Report
- What does the PayPal email (for payout) do in an Affiliate's settings?
- Why is the Video Play Rate above 100%?
- Can I reset my Advanced Reporting data?
- How can I assign an Instructor to a course?
- How are the answers to Rating questions in my Survey formatted in the CSV export?
Apps & Integrations
- How can I create interactive multimedia content?
- Can students take notes in my course?
- How can I add social proof to my landing pages?
- Can I customize my student dashboard?
- Can I create more personalized welcome emails?
- How can I recommend and upsell related courses?