Quick Reference Guides

Getting Started

• Can I use chat widgets/bots in my Thinkific site?
• How can I connect other apps/integrations that are not in the Thinkific App Store?
• Can I create videos in Thinkific?
• How can I display languages for my students based on location?
• How to Navigate to the Admin Dashboard
• Can I remove the "Complete and Continue" button in Multimedia Lessons?

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Your Account

• OpenAI Subprocessor FAQ
• Free Plan Support Availability Changes
• Do you have live chat support?
• Why do I see an extra charge for my Thinkific subscription?
• Why aren't I receiving any site notifications?
• How to Forward Site Owner or Admin Notifications to Another Email Address

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Manage Learning Content

• Video FAQs
• Can I create a custom pages that are only visible to specific Groups?
• Does Thinkific support SAML?
• How do I transfer my domain?
• Why are draft lessons showing as 100% on the progress report?
• Can I set my videos to auto-play from a specific time stamp?
• How can I tell if a student had a free trial for their subscription?

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Customize Your Site

• How to Enable or Disable Auto Refresh in Site Builder
• How to Save Changes in Site Builder
• How Frequently are Thinkific Themes Updated?
• How to Format Text in Site Builder Sections Without the Text Editor
• Can I use course reviews from a different course?
• Add a YouTube Video to Your Thinkific Site in a Video Section

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Support Your Students

• How can I issue a certificate to a student if it is added to a course after they completed the course?
• How can I see which users are part of my community?
• Email Best Practices
• Can students upload videos?
• Is it possible to merge different student accounts?
• Can I add math equations to my lessons?

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Market & Sell

• Why do students have to add their country and zip/postal code at the checkout?
• Can my affiliates sell communities?
• What if I already started selling one product and I want to bundle it now?
• Can I view all Thinkific Payments transactions from a student if the email or name was changed?
• Can students re-purchase my bundle before it expires?
• Can I connect the same PayPal account to multiple Thinkific accounts?

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Users & Reporting

• What does the PayPal email (for payout) do in an Affiliate's settings?
• Why is the Video Play Rate above 100%?
• How can I assign an Instructor to a course?
• How are the answers to Rating questions in my Survey formatted in the CSV export?
• Is there an affiliate welcome email?
• How to Edit a User Name

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Apps & Integrations

• Why do I get a 404 error when adding an API key into Zapier?
• Why can't I install the Zapier app?
• What is the difference between Google Analytics and Google Tag Manager?
• How can I create interactive multimedia content?
• Can students take notes in my course?
• How can I add social proof to my landing pages?

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