Included below are a sample of frequently asked questions that you may have about Thinkific Learning Communities. Click to expand each dropdown for more information.
Manage Your Community
Can I delete a Community?
No. At this time Communities cannot be permanently deleted or archived, however, you can switch your Community publish status to draft, which means it will no longer be publicly accessible (as draft Communities can only be viewed by Site Admins).
To learn how to set your Community to draft status, visit our How to Unpublish Your Product article.
Can I delete a Space within a Community?
Yes! Spaces within a Community can be deleted.
Keep in mind that deleting a Space will delete all of the content contained within it, so only use this option if you're sure. Deleting a Space is permanent.
To learn how to delete a Space within your Community, visit our Organize Your Community With Spaces article.
Can I limit how long a student has access to a Community?
Yes! When setting the pricing for your Community, you will be able to select an enrollment duration for most payment options.
- If you set your price to free, you can enter the desired number of days until expiry.
- If you set your price to one-time payment, you can enter the enrollment duration for that payment.
- If you select a monthly payment plan, you can add an enrollment duration for which the student will have access to your Community.
One important thing to note is that if you set your payment method to subscription/membership, there will not be an option to set an enrollment duration or expiry, as this payment method will automatically set and update expiry dates based on payment frequency.
Can I create a Community that is only available to students enrolled in a specific Course?
Yes! You can create a Community to be linked to a specific course, and then in the access settings, choose "Students in selected courses or bundles" and select the desired course.
To advertise this community-course connection to your students, you can use the Spaces feature. This will add the course link to the selected Space in the Community, and a Community card will be displayed to students in the Course Player.
Is there a way to display a Community from within my Course, or vice versa?
Yes! To advertise a community-course connection to your students, you can use the Spaces feature.
This will add the Course card to the selected Space in the Community, and a Community card will be displayed to students in the Course Player.
Note: Course cards for hidden or private courses will only be visible in the Community for current students in those courses. Students who are not enrolled in those courses will not be able to see hidden or private course cards within a space.
Can I manage my community using mobile app?
Your students can access their community using the Thinkific Mobile App or your Branded Mobile app. As a Site Owner/Admin or Community Administrator, you can complete some actions using a mobile app, such as creating posts, replying to posts or comments, etc. However, Mobile App solutions built by Thinkific were designed specifically for your students, which means that the majority of the Admin activity will need to be done using the desktop web browser version of Thinkific.
To review the list of available community features, see: Supported Community Features.
Do I need to take any specific steps to make my community available on the mobile app?
As long as you have enabled the Thinkific Mobile app or have set up your Branded Mobile app, your community will be available on the mobile app! You do not need to take any specific steps to allow your communities to be visible on the app - your communities will be accessible via and optimized for the mobile app.
To review the list of available community features, see: Supported Community Features.
Can I use the theme code to edit the appearance of my community?
No. At this time Community appearance cannot be edited using the Custom code / Custom themes. However, you can edit the appearance of your community, using the Settings tab. You can also edit the appearance of community landing pages using Site Builder or Custom code.
Interact with Your Community
Can I showcase a specific post on the main Community page?
Yes! Site Owners and Admins can Pin Posts to the main page of a Community.
Sell Your Community
Can I sell my Community using the legacy two-page checkout?
No, you can only sell communities when using a Performance checkout. If you want to switch to a Performance checkout, follow these instructions: Updating from the Two-Step Checkout to the Performance Checkout.
Student Experience
Can my students access their community on mobile?
Yes, your students can access their communities using the Thinkific Mobile App or your Branded Mobile app. The mobile app allows your students to access their learning content on the go, including their communities, all on their devices using a native iOS ior Android app. With access to courses and communities, and features like push notifications, activity feeds, and more directly in your students' pocket - it’s easy to drive engagement while keeping your content and learning products top of mind.
Learn more about available student community features: Communities in the Mobile App (Student Resource).
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