Once you have created your Community, you can start posting and commenting! In this article, you will learn how to effectively manage your Community to keep your students engaged.
In this article:
Add Images and Files to Your Post
Managing Your Community Using Mobile App
Getting Started
Before you jump into this article, there are a few things you'll want to make sure you've covered first. Take a quick look through our checklist below to make sure you've considered all of the possibilities for your Community!
-
Have you Created a Community?
- This article is tailored towards managing your existing community, so if you haven't already, you'll want to begin by Creating a Community.
-
Are you familiar with the layout of your Community Home Page?
- If you've already created a Community but haven't had a chance to get familiar with your Community home page yet, you'll want to read our Community Home Page Overview article to learn the basic layout of your Community home page.
-
Do you already have a Community that you want to convert to a Paid Product?
- If you've already got a Community created and are looking to convert it into a paid access only Learning Community, check out our article Converting and Selling Your Existing Thinkific Communities!
Now that you've covered the basics, let's get into the details of managing your community!
Manage Community Members
Member Count
As students begin to join your community, you'll notice the member count on the main page (on the bottom right of the community banner) increasing. This is a default setting - meaning that the member count is added to your community automatically.
The displayed member count will be visible to both you and your students and will reflect the total number of members within the community.
Community Members Page
On the left-hand side of your Community navigation menu, you'll find your Members page. From this page, you will be able to view the full list of the current members of your Community, as well as their profile picture and their role within the Community (either Moderator or Student).
Only Community Moderators (such as the Site Owner, Site Admins, or External Partners) are able to view the Community Members page.
Note: Currently, the functionality of the Members Page is being built out. Keep checking back for the latest updates on what you can expect from the Members Page!
Community Moderators
Community Moderators are an important part of any successful online community: with duties ranging from welcoming new members and highlighting important posts and information to maintaining the rules and guidelines, moderators can help shape the community experience. With the updated Community Moderator role, you can empower your team and/or users to independently moderate your communities!
The Community Moderator role can be assigned to users in a specific community to allow them to help moderate that community and the spaces within it. Along with the permissions assigned to their existing user role, moderators are granted additional permissions within the community, including:
- Pin posts to the Community Homepage
- Create, edit, and delete their posts
- Delete posts of other members
- Create and edit live events created within the Community
- Receive community notifications when a post or a comment is made in a community they moderate
Moderators are easily identified within the community by a Moderator badge (visible beside their name in both their profile and on their posts and comments within the community).
Note that the Community Moderator role for all communities is automatically assigned to:
- the Site Owner
- Site Admins
- Any External Partners you may be working with on your site.
Learn more about the Community Moderator.
Create Posts
Before you begin posting in your Community, you'll want to read through our article on Spaces. A Community can have multiple spaces - spaces are sections that you can create within the Community, where specific topics or courses can be discussed.
Users can post to existing spaces within the community, however, only the Site Owner or Site Admin can create, edit, or delete spaces.
When you create a new post, it will be displayed on the main Community page under Latest Posts. The Space that the post was added to will be displayed in the bottom right-hand corner of the post.
You can click on the heart icon at the bottom of the post to like the post, or select the comment icon to view or add comments.
If a post creates enough buzz, it may be displayed in the Trending Posts side panel!
How to Create a Post From the Home Page
- Go to Products
- Select Communities
- Locate the Community you want to start posting in
- Click the ellipses (3 dot icon) and select Go to Community
- Once in your Community, you will see the option to create a post directly on the home page and select which space you want to post to
- Click on the post box to begin creating your post. From here, you can:
- Add the text of your post
- (Optional) Click the plus sign to add video (max 2GB), images, or files (max 100MB) or embed a video
- (Optional) Click the smiley face to add emojis
- Once you have added your desired content to your post, click Post
How to Create a Post From Within a Space
- Go to Products
- Select Communities
- Locate the Community you want to start posting in
- Click the ellipses (3 dot icon) and select Go to Community
- Once in your Community, use the left-hand navigation menu to either:
- Select an existing space from the list; or
- Create a new space by clicking the plus sign to the right of the word spaces to write a comment in.
- In your space, you will see the option to create a post directly in that space
- Click on the post box to begin creating your post. From here, you can:
- Add the text of your post
- (Optional) Click the plus sign to add video (max 2GB), images, or files (max 100MB) or embed a video
- (Optional) Click the smiley face to add emojis
- Once you have added your desired content to your post, click Post
Add Images and Files to Your Post
It's easier than ever to share rich visual content with your community. All members can attach multiple images within the same post as well as upload a variety of file types.
This feature is not available on the Thinkific Mobile app or Branded apps.
The following limits apply:
- Images: up to 10 per post
- Files: up to 5 per post
For security reasons, certain types of files may not be allowed. To learn more, check out What type of files can I add to a Community post?
Add Comments
Once your community has a few posts, you can begin adding customizable comments on those posts!
The most recent posts in your community that have the most engagement (in the form of likes and comments) will show up on your Trending Posts panel (visible on the right-hand side of your Community main page).
How to Comment on a Post
- Within your Community, locate your desired post
- Click on Reply, located at the bottom of the post
- In the comment field, input your desired text
- (Optional) Include an emoji, image, video, or file attachment (Max 100 MB)
- Click Post
How to Customize Your Comment
You have the option to use one of the 4 icons on the bottom left of the comment box to add emojis, upload an image, include a video link, or upload a file (max 100 MB).
When you click on one of these options, you'll see a prompt for the next actions.
Once you select a file, you'll see it added to your post. Optionally, add some alternative text to describe your image for screen readers, and post your comment!
How to Edit a Comment
If you need to make any updates to an existing comment, you can select the ellipses (3 dot icon) to Edit your comment.
Editing a comment will not change a post's position on the Trending Posts panel, however, deleting a comment will remove that post from the Trending Posts panel.
Add Likes (to Comments and Posts)
If you'd like to show appreciation for a community contribution, you can add a like to a post or comment!
To add a like to a post or a comment, simply locate the post or comment within your Community, and click the heart emoji located at the bottom of the post or comment. Click once to like a post, and click an existing like again to remove it.
Manage Posts
In this section, we will outline a few basic management tools that are available to all community members - things like sorting posts and following or unfollowing posts - however, certain tools in this section are only available to Site Owners, Site Admins
How to Edit a Post
Want to make a change to your post? No problem!
Once a post has been created, select the ellipses (3 dot icon) on the top right-hand corner of that post to Edit.
If your post is currently showing on the Trending Posts panel, making an edit to it will not affect your post's position on the panel.
Site Owners, Site Admins, and Community Moderators can edit their own posts, though they do not have the ability to edit other user's posts within the Community.
How to Move a Post to a Different Space
Want to move a post to a different space? No problem!
To move a post, select the ellipses (3 dot icon) on the top right-hand corner of that post, select Move Post, then select your desired space from the dropdown at the top of the post.
How to Pin a Post
Once you have created a post, you have the option to always display it in the Featured section of your community by pinning it. Pinning a post is a great option for your welcome posts, and posts introducing students to your community. It is possible to pin multiple posts - the most recently pinned post will appear at the top of others.
Only Site Owner, Site Admins can pin posts in a community.
- Locate your desired post
- Click on the ellipses (3 dot icon) on the top right
- Select Pin
- Once pinned, your post will appear in the Featured section of your community
How to Sort Posts
If your Community has a lot of posts, you have the option to sort posts by three categories, including:
- Most Recent
- Most Comments
- New Comments
Posts will be sorted by most recent by default.
How to Follow Posts
You and your students can follow posts to receive email notifications for comment activity on posts! When a new post is created, the Site Owner, Site Admins, and the creator of the post will automatically be added as followers.
You can always unfollow a post if you no longer want to receive email notifications or see how to manage your notification settings globally here.
To follow a post:
- Locate your desired post
- Click on the ellipses (3 dot icon) on the top right
- Select Follow
How to Unfollow a Post
- Locate your desired post
- Click on the ellipses (3 dot icon) on the top right
- Select Unfollow
Approve or Reject Posts
If you need to control what posts appear in a community space, you can enable the Review posts feature which requires all posts to be reviewed and approved by an admin or a moderator before they are published.
To enable the Review posts feature:
- From your Admin Dashboard, select Products
- Select Communities
- Select the desired community
- Select the space you want to enable post reviews for
- Select the cog icon to open the community space settings menu
- Under Posting, toggle Review posts on
Once enabled, any posts made by members (i.e. users with mo moderator permissions) will require approval from either a Site Admin/Owner or a Community Moderator. When a member makes a post:
- The member will see a banner letting them know that their post is pending a review.
- Site Admins and Community Moderators assigned to the community will receive a new post email notification (if enabled) and will see an indicator in a space with pending posts.
-
Site Admins and Community Moderators assigned to the community will have the option to approve or reject the post in the space where the post is made.
- When approved, the post will appear in the selected community space.
- When rejecting a post, a moderator can include a message to the learner, explaining the decision. This message will be included in the email notifying the learner that their post was rejected.
Looking for more ways to manage posts in a community space? You can limit posts to admins and moderators only.
Important Considerations:
- The Review posts setting is available on the New Community Experience only.
- The Review posts setting is configured at the community space level.
- Posts made by Site Admins/Owner or Community Admins do not require a review.
- Post comments do not require a review and will be visible immediately.
- If a post is edited by the member after the approval, it will require another review before it is displayed.
- The member who made a post will not be notified if their post is approved. They will receive an email notification if their post is rejected (no web or mobile notification).
- If you disable the Review posts after enabling it, posts submitted before the feature is disabled will still need to be reviewed and approved or rejected.
- It is not possible to see the list of rejected posts or see which admin/moderator approved a post.
Limit Posts to Admins and Moderators
If you need to control who can post in a community space, you can enable the Limit posting feature which allows only admins or moderator make posts or post comments in the community space.
To enable the Limit posting feature:
- From your Admin Dashboard, select Products
- Select Communities
- Select the desired community
- Select the space you want to enable post reviews for
- Select the cog icon to open the community space settings menu
- Under Posting, toggle Limit posting on
When toggled on, community members with access to the space will be able to read posts and comments, but will not be able to make any posts or comments themselves. Only Site Admins/Owner and Community Moderators will be able to make posts or comments.
Important Considerations:
- The Limit posting setting is configured at the community space level.
Delete Posts and Comments
Posts and comments can be deleted if you no longer want them displayed in your community. You can delete entire posts, or individual comments within a post.
Once a post or comment has been deleted, there is no record of that post or comment history. Make sure to take a screenshot before deleting if you want to keep a personal record.
How to Delete a Post
There are a few permissions to be aware of in regard to deleting posts and comments:
- The Site Owner and Site Admins can delete posts and comments.
- Course Admins and Students can delete their own comments, but cannot delete posts.
To delete a post:
- Locate your desired post
- Click on the ellipses (3 dot icon) on the top right
- Select Delete post
How to Delete a Comment
- Locate your desired post
- Click on the post to view the comments
- Locate your desired comment
- Click on the ellipses (3 dot icon) on the top right
- Select Delete comment
Managing Your Community Using Mobile App
The Thinkific Mobile App allows your students to access their learning content on the go, including their communities, all on their devices using a native app. With access to courses and communities, and features like push notifications, activity feeds, and more directly in your students' pocket - it’s easy to drive engagement while keeping your content and learning products top of mind.
Looking for a mobile app that spotlights your brand with your logo and own App Store listings? Check out our Branded Mobile App solution: Maximize Your Brand Potential With the Branded Mobile App.
Mobile App solutions built by Thinkific were designed specifically for your students, which means that any Admin activity will need to be done using the desktop web browser version of Thinkific. However, you are still able to add, edit, follow, or delete posts and comments! Learn more about features supported on mobile here: Supported Community Features.
To learn how you can add, edit, follow, or delete posts and comments, using the Mobile App, see: Communities in the Mobile App (Student Resource).
Direct Messages
Direct Messages enable private, real-time communication between learners and educators, as well as peer-to-peer, without the need to post publicly. This creates a safe space for asking questions, offering support, and building meaningful connections. By making interactions more personal and accessible, Direct Messages help foster trust, improve learner retention, and strengthen overall community engagement.
Learn more about Direct Messages.
Community Notifications
You and your students can follow posts to receive email notifications for comment activity on posts. You can always unfollow a post if you no longer want to receive email notifications for that post or turn off all community notifications entirely.
When a new post is created, the Site Owner, Site Admins, and the creator of the post will automatically be added as followers. If you prefer that the Site Owner and Site Admins do not automatically follow new posts, this can be customized in your site settings.
Alongside email notifications, you will also receive Web, Mobile, and Push notifications. Web notifications will be accessible on the web version of your Thinkific site. Mobile notifications will be visible in the Thinkific Mobile app or your Branded app. Push notifications will appear on a student's device if that student has the Thinkific or a Branded mobile app installed and push notifications enabled.
These notifications allow learners to quickly see when others have responded to their posts and comments with threaded replies, or when they’ve been invited to join another conversation through @ mentions of their profile.
Web-App notifications will only be available to creators who have already created one or more communities. If you have not yet created a community, you will not see the bell icon or notification panel.
Summary of Permissions
Site Owner and Site Admins
The Site Owner and Site Admins have the following permissions within Communities:
- Can create Communities or edit the existing communities
- Can delete any user's posts or comments
- Automatically added as followers to new posts (can disable this in site notification settings)
- Can turn off community notifications entirely
- Can post and comment
- Can edit their own posts and comments
- Can move posts to different spaces
- Can follow a post to receive email notifications for activity on that post
- Can unfollow a post if they no longer want to receive email notifications for that post
- Can pin a post
- Create, edit or delete Community Spaces
- Link Courses and Spaces within the Community
Course Admins
Course Admins have the following permissions within a community:
- Can post and comment
- Can edit their own posts and comments
- Automatically added as followers of new posts (only if they are the author - can disable this in site notification settings)
- Can follow a post to receive email notifications for activity on that post
- Can unfollow a post if they no longer want to receive email notifications for that post
Community Moderators
Community Moderators have the following permissions within the community they have been assigned to moderate:
- Pin posts to the Community Homepage
- Create, edit, and delete their posts
- Can move posts to different spaces
- Delete posts of other members
- Create and edit live events created within the Community
All Users
All Users (Site Owner, Site Admins, Course Admins, and Students) have the following permissions within a community:
- Can post and comment
- Can edit their own posts and comments
- Can follow a post to receive email notifications for activity on that post
- Automatically added as followers of new posts (only if they are the author - can disable this in site notification settings)
- Can unfollow a post if they no longer want to receive email notifications for that post
More About Learning Communities
Drive Revenue with New Thinkific Communities