Thinkific Payments FAQs

Thinkific Payments costs the same as Stripe to use. 

View the full breakdown of fees

If you're looking for more information about fees, please email payments-support@thinkific.com.

The Third-Party Payment Gateway fee is charged on all transactions processed using Stripe (in the future all third-party payment providers such as Paypal), as a percentage of the transaction value. The fee does not apply to transactions made through Thinkific Payments - our custom payment processor available on TCommerce. Learn more about it here: Third-Party Payment Gateway Fee FAQ.

Certain payment processors can be used simultaneously. Learn which ones.

Thinkific Payments is currently available to Creators based in a Thinkific Payments-supported country, however, students do not have to be located in one of the supported countries to purchase courses from Creators using Thinkific Payments.

It is possible to set up a Thinkific Payments account and also connect (or have previously connected) a Stripe and/or PayPal account to your Thinkific account.

If you connect with all three payment integrations, only Thinkific Payments and PayPal will be available for your students to purchase through at checkout. If you connect with Thinkific Payments and Stripe, only Thinkific Payments will be available for your students to purchase through at checkout.

Thinkific Payments will be an option for your students to pay with at checkout regardless of the product pricing. PayPal will only be an option for your students to pay at checkout if the purchase is for a product with one-time payment pricing.

For more information, check out our article: Did my student's purchase go through Thinkific Payments, Stripe, or PayPal?

Absolutely. Please email payments-support@thinkific.com for assistance.

Please do not disconnect your Stripe payments integration in Thinkific before setting up your Thinkific Payments account. Disconnecting the Stripe will prevent existing subscriptions from transferring to Thinkific Payments.

To switch your payment processor from Stripe to Thinkific Payments, simply set up Thinkific Payments in your Thinkific account. Learn more here: Migrate to Thinkific Payments: A Step-by-Step Guide.

Once your Thinkific Payments account status shows as Verified, Thinkific Payments will be active on all of your checkout pages instead of Stripe.

Read about payment migrations and see example scenarios.

As a payment partner of Stripe, Stripe requires a Social Security Number (SSN) as part of their "Know Your Customer" (KYC) obligations to prevent abuse of the financial system. Creators based in the USA are required to provide their full SSN when setting up their Thinkific Payments account to match and confirm their identity with the IRS. The SSN will need to be the same as the details of the owner, or the beneficial owner if the tenant is using their Thinkific site as a corporation or LLC.

Your SSN will not be stored in our system and is handled securely by Stripe.

Yes, you can change how often you receive a payout. By default, payouts are scheduled daily. If you would like to change your payout schedule, please contact our Support Team for assistance.

On all qualifying sales in the United States and Canada made through Thinkific Payments, Thinkific will automatically calculate, collect, and remit taxes. Learn more about the Sales Tax Solution and how to enable it here.

For TCommerce customers selling to buyers in Europe and the United Kingdom that opt-in* for charging VAT (Value Added Tax) Thinkific will automatically calculate the correct sales tax amount on your products. Learn more about the VAT Solution and how to enable it here.

If you are looking for other solutions, see this article: How do I charge tax?

Thinkific Payments uses Verification by Stripe to verify account and business details. Click here for more information from Stripe about why your Tax ID number has not been verified. Students can view their Order History from their Student Account and Profile. Students also have the option to print order summaries from this area of their account.

Yes, please contact our Support Team for assistance.

Yes, please contact our Support Team for assistance.

We require information about your business and personal details in order to verify that you are a business (including sole proprietors), bona fide charitable organization, or other entity or person and are not using our services to send money to others, to conduct any personal or non-commercial transactions.

The minimum amount you can charge through Thinkific Payments is set to ensure that the fees to not exceed your charge. The amount depends on the currency in which you charge:

The maximum amount you can charge using Thinkific Payments is $25,000 USD or equivalent.

The Orders table in your Orders Report displays all of your students' orders that were processed through Thinkific's Built-in Checkout - including orders processed through Thinkific Payments.

Once you've set up Thinkific Payments for your Thinkific site, this table will also include orders for free products, gifted products, and group order seat claim transactions.

Yes, as long as you have your admin notifications enabled. For more information, check out our article on Automated Email Notifications.

If you have set up Thinkific Payments for your Thinkific account, all of your students (100% of the time) will see Thinkific's built-in Performance Checkout when purchasing a product.

Note:

• Your Thinkific Payments account status must show as Verified for the Performance Checkout to appear for all of your students and for Thinkific Payments to be active on your checkout pages.
• As part of Thinkific Payments, the Performance Checkout is regularly tested, optimized, and updated.

Learh where to find the Order Summary here.

Thinkific Order Receipts will send automatically, when enabled, for orders made through Thinkific's Built-in Checkout, including payments processed through Thinkific Payments. For more information about automatic order receipts and how to enable them, check out our article: Student Order Receipts and Payment Notifications.

If you are using Thinkific Payments to process student payments through Thinkific's Built in Checkout for your products, you can follow these instructions to view an individual student's payment information.

There are a couple of reasons you may not see a Payments tab in a user's profile:

1. They haven't purchased a product on your Thinkific site (see the Orders Report for more information)
2. They purchased a product with a one-time payment price. The Payments tab will only appear in a user's profile if they have purchased a product with a subscription or payment plan price

You can view orders for one-time payments processed through Thinkific Payments in the Orders Report. 

How to view individual Student payment information

Learn how to cancel and refund Student payment plans and subscriptions.

There are no fees to refund a charge, but the fees from the original charge are not returned. This is true for full and partial refunds.

Gifted products can be refunded to the buyer upon their request, with the refund process varying based on whether the gift has been redeemed or not. Check out the refund process for gifts.

When you provide a full or partial refund, the associated sales tax or VAT will be refunded to the student as well. In the case of a full refund, the full tax charge is refunded. In the case of a partial refund, only the proportional amount of the tax charge is refunded.

For example, a student buys a $100 course and is charged a $6 tax. If you decide to provide a partial refund of 50%, your student will receive 50% of the tax charge as well. In this case, they will receive 50% of a $6 tax charge, i.e. $3.