Question
- My student purchased a product through Thinkific Payments but I don't see a Payments tab for their user in the Users tab
- I cannot see the Payments tab
Solution
If you are using Thinkific Payments, Stripe, or PayPal to process student payments through Thinkific's Built-in Checkout for your products, you can follow these instructions to view an individual student's payment information.
The main reason you do not see the Payments tab is that a student hasn't purchased a product on your Thinkific site (see the Orders Report for more information).
The Payments tab will be visible if a student makes a purchase on your site, using any payment processor and purchasing products with any payment method.
Note that if you accept payments with Stripe or PayPal, you will only see associated Orders and Transactions. You will not be able to manage subscriptions and payment plans directly through Thinkific. Want to easily manage student subscriptions directly in Thinkific? Enable Thinkific Payments to access this and other great features!
Learn More About
Did my student's purchase go through Thinkific Payments, Stripe, or PayPal?