Thinkific has many automated email notification options that can be sent when important activity takes place on your site like a new student sign up or order!
In this article:
Site Owner Notifications
Note that Community notifications are not listed in these settings as they function a bit different. Learn how they apply to all roles here: Community Notifications
The following notifications can be turned on for the Site Owner:
- New sign up: Receive an email when a student signs up for your site
- New order: Receive an email when a new order occurs
- New lead: Receive an email when a new lead signs up
- Subscription cancelled: Receive an email when a student cancels their subscription
- New discussion post: Receive an email when someone creates a new discussion post
- Discussion reply: Receive an email when someone adds a reply to a discussion
- Reviews: Receive an email when a student writes or updates a review on your site
- Assignment submission: Receive an email when a student submits an assignment
Site Admin Notifications
Site Admins will also receive notifications if they are turned on in your site settings for the following:
- New discussion post: Receive an email when someone creates a new discussion post
- Discussion reply: Receive an email when someone adds a reply to a discussion
- Assignment submission: Receive an email when a student submits an assignment
Course Admin Notifications
Course Admins will also receive notifications on courses they are assigned to if they are turned on in your site settings for:
- New discussion post: Receive an email when someone creates a new discussion post
- Discussion reply: Receive an email when someone adds a reply to a discussion
- Assignment submission: Receive an email when a student submits an assignment
Student Email Notifications
The following notifications can be turned on for students:
- Site Welcome Email: Send students an email when their account is created.
- Site Welcome Email: Send students an email when their account is created through SSO (Single Sign On)
- Weekly Reminder Email: Gives students a weekly update on their current course progress
- Discussion replies: Send students an email when someone replies to a discussion post they created
- Receipts: Send students a receipt when they make a purchase.
- Course Welcome Email: Send students an email when they enroll in one of your courses
- Bundle Welcome Email: Send students an email when they enroll in one of your bundles
- Course Completion Email: Send students and email when they complete one of your courses
Customizable Notifications
Some of these notifications can be personalized with your brand and custom messaging! Check those out here: Send Personalized Email Notifications
Community Notifications
Community notifications function a bit differently as they are based on posts you are following regardless of your user role. You can check out how they work here: Community Notifications
How to Turn On Notifications
Each notification listed above and be turned on within your Notification settings page:
- Go to Support Your Students
- Click Notifications
- Select the Admin notifications or Student notifications tab
- Locate your desired notification
- Click the toggle to the right (a notification is on when the toggle appears yellow and is on the right)
- And that's it!
How to Turn Off Notifications
To disable a notification:
- Go to Support Your Students
- Click Notifications
- Select the Admin notifications or Student notifications tab
- Locate your desired notification
- Click the toggle to the left (a notification is on when the toggle appears grey and is on the left)
- And that's it!
For student related notifications, there are some emails that can be disabled at a per student level by your students! Students can turn off:
- Weekly Reminder Email - gives students a weekly update on their current course progress
- Reply to a discussion they created
These can be turned of by the student within their account settings: How can students turn off email notifications?
Important Considerations
- Site Owner, Site Admin, Course Admin notifications are sent from notifications@notify.thinkific.com
- Student notifications are sent from noreply@notify.thinkific.com
- If you are looking to send email notifications from your personal custom domain, check out Email White Labelling
- If you haven't received any notifications yet, check out: Why aren't I receiving any site notifications?