Thinkific has many automated email notification options that can be sent when important activity takes place on your site like a new student sign up or order!
In this article:
Site Owner Notifications
Note that Community notifications are not listed in these settings as they function a bit different. Learn how they apply to all roles here: Community Notifications
The following notifications can be turned on for the Site Owner:
- A student signs up for your site
- A new order occurs
- Someone creates a new discussion post
- Someone adds a reply to a discussion
- A student leaves a review on your site
- A student cancels their subscription
- A student submits their assignment
- A new lead signs up
Site Admin Notifications
Site Admins will also receive notifications if they are turned on in your site settings for the following:
- Someone creates a new discussion post
- Someone adds a reply to a discussion
- A student submits their assignment
Course Admin Notifications
Course Admins will also receive notifications on courses they are assigned to if they are turned on in your site settings for:
- Someone creates a new discussion post
- Someone adds a reply to a discussion
- A student submits their assignment
Student Email Notifications
The following notifications can be turned on for students:
- Site Welcome Email - sent when a student signs up for your course site
- Weekly Reminder Email - gives students a weekly update on their current course progress
- Reply to a discussion they created
- Order receipt
- Site Welcome Email when signed up through SSO (Single Sign On)
- Course Welcome Email - sent when a student enrolls in one of your courses
- Bundle Welcome Email - sent when a student enrolls in one of your bundles
- Course Completion Email - sent when a student completes one of your courses
Customizable Notifications
Some of these notifications can be personalized with your brand and custom messaging! Check those out here: Send Personalized Email Notifications
Community Notifications
Community notifications function a bit differently as they are based on posts you are following regardless of your user role. You can check out how they work here: Community Notifications
How to Turn On Notifications
Each notification listed above and be turned on within your Notification settings page:
- Go to Support Your Students
- Click Notifications
- Locate your desired notification
- Click the toggle to the right (a notification is on when the toggle appears yellow and is on the right)
- Click Save
How to Turn Off Notifications
To disable a notification:
- Go to Support Your Students
- Click Notifications
- Locate your desired notification
- Click the toggle to the left (a notification is on when the toggle appears grey and is on the left)
For student related notifications, there are some emails that can be disabled at a per student level by your students! Students can turn off:
- Weekly Reminder Email - gives students a weekly update on their current course progress
- Reply to a discussion they created
These can be turned of by the student within their account settings: How can students turn off email notifications?
Important Considerations
- Site Owner, Site Admin, Course Admin notifications are sent from notifications@notify.thinkific.com
- Student notifications are sent from noreply@notify.thinkific.com
- If you are looking to send email notifications from your personal custom domain, check out Email White Labelling
- If you haven't received any notifications yet, check out: Why aren't I receiving any site notifications?