Automated Email Notifications

Use Thinkific's automated email notifications to keep tabs on important site activity like student sign-ups, course enrolments, or new community posts!

---

In this article:

Configuring Automated Email Notifications

Admin Notifications

User Roles and Notifications

Student Email Notifications

Customizing Student Email Notifications

Community Notifications

Frequently Asked Questions

Configuring Automated Email Notifications

Site Owners and Site Admins both have access to email notification settings.

To access these settings from your Admin Dashboard:

1. Click Support Your Students
2. Click on Notifications
3. Use the Student notifications and Admin notifications tabs to locate the type of notifications you want to configure

Individual notifications can be turned on and off using the toggle next to the notification's name. These changes will be saved automatically, and will immediately come into effect.

Some notifications also include the ability to Edit or otherwise customize the automatic email. See Customizing Student Emails (below) for more details.

Emails from Thinkific are sent from noreply@notify.thinkific.com or notifications@notify.thinkific.com. If you are using Email White Labelling, students will receive emails from the custom email domain you have set up with Thinkific.

Admin Notifications

The Admin Notifications tab contains all email notifications that can be sent to a Site Owner or Site Admin. Each user sets their own notification preferences, though the Site Owner's settings also affect whether Course Admins will receive certain specific notifications (see below for details.)

Available notifications include:

Sign ups and subscriptions

• New sign up: Receive an email when a student signs up for your site
• New order: Receive an email when a new order occurs
• New lead: Receive an email when a new lead signs up
• Subscription cancelled: Receive an email when a student cancels their subscription

Student engagement

Communities

• New posts: Receive an email when someone creates a new post in a community
• Auto-follow new posts: Keep track of new posts and comments as they are created

Assignments

• Assignment submission: Receive an email when a student submits an assignment.

Discussions

• New post: Receive an email when someone creates a new discussion post.
• Discussion reply: Receive an email when someone adds a reply to a discussion.

Reviews

• New review: Receive an email when a student writes or updates a review on your site.

User Roles and Notifications

Site Admin Default Notifications

Any newly-created or newly-assigned Site Admins will have all their email notifications turned on by default. Once they log in they will be able to adjust their notification settings, as described above.

Course Admins and Notifications

Course Admins do not have access to their own notification settings. Instead, a Course Admin will receive notifications based on the Site Owner's notification settings. However, they will only receive notifications related to the courses they are associated with, and only for the following events:

• New discussion post: Receive an email when someone creates a new discussion post
• Discussion reply: Receive an email when someone adds a reply to a discussion
• Assignment submission: Receive an email when a student submits an assignment
• Community activity: This is not based on Site Owner notification settings, instead Course Admin receive emails for posts they are following.

Student Email Notifications

The Student Notification tab contains a number of automated emails that can be sent to students when specific actions are taken.

The following notifications can be turned on for students:

Notification Type	Action
Site Welcome Email	Send students an email when their account is created
Site Welcome Email	Send students an email when their account is created through SSO (Single Sign On)
Weekly Reminder Email	Gives students a weekly update on their current course progress
Discussion replies	Send students an email when someone replies to a discussion post they created
Receipts	Send students a receipt when they make a purchase
Course Welcome Email	Send students an email when they enroll in one of your courses
Bundle Welcome Email	Send students an email when they enroll in one of your bundles
Community Welcome Email	Send students an email when they enroll in one of your communities
Course Completion Email	Send students an email when they complete one of your courses

Student Control Over Notifications

Your students can disable some student email notifications, via their account settings. Students can turn off:

• Weekly Reminder Email - gives students a weekly update on their current course progress
• Replies to a discussion they created

For more details on students' control over notifications, read our article: How can students turn off email notifications?

Customizing Student Email Notifications

Some student email notifications can be personalized with your brand and custom messaging! Check those out here: Send Personalized Email Notifications

Community Notifications

Learn more about Community notifications and how students can manage their notifications here: Community Notifications

Frequently Asked Questions