Personalize and send a Site Welcome Email to welcome your students when they first create an account on your site!
In this article:
How To Edit Your Site Welcome Email
How to Turn On Your Site Welcome Email
How to Turn Off Your Site Welcome Email
About This Feature
The Site Welcome Email offers a way to welcome new users to your site. It is an optional notification triggered when a user is first created and can be toggled on or off from your Admin Dashboard.
Emails from Thinkific are sent from noreply@notify.thinkific.com or notifications@notify.thinkific.com. If you are using Email White Labelling, students will receive emails from the custom email domain you have set up with Thinkific.
This email is sent to all newly created users - from students to admins and will be triggered by any account creation action, such as:
- a student creates their own account
- an account is created manually, or
- an account is created through our API
There are also default variables included in this email that populate important information like your Site Name, sign-in URL, and a link for the new user to set their password. The email also includes Join a Community and Explore Courses sections, to provide students with a preview of your products and prompt them to join your Communities and enroll in courses.
You can personalize your welcome message by including your logo and branding, along with a custom introduction message!
How It Works
Your site will send new users a default welcome email as soon as their account is created. This email includes the users' login account information (their email address, a prompt to set their password, and your site sign-in URL).
The default email subject line and body content can be completely customized and branded in the text editor (more on that in the How to Edit Your Site Welcome Email section below). You can add images, files, embedded multimedia, and formatted text.
Looking for a copy of the default Site Welcome Email? Check out our default Site Welcome Email template.
Email Variables
There are also a number of variables available that will auto-populate specific user details when included in your email. For the Site Welcome Email variables, see the table below. For more information on email variables, see our guide on Email Variables.
| Variable | Description |
| {{user.full_name}} | Inserts first name and last name |
| {{user.first_name}} | Inserts first name only |
| {{user.last_name}} | Inserts last name only |
| {{user.email}} | Inserts the email address |
| {{sign_in_url}} | Inserts the URL a user can go to in order to sign in to your course site |
| {{site_name}} | Inserts the name of your site |
| {{express_sign_in_url}} | Inserts the user's Express Sign In URL. If no password was created yet, this will prompt them to set a password. |
Important Considerations
- The Express Sign In link in the welcome email will allow users to create their own password
- We recommend enabling the Site Welcome Email when manually creating a new user, bulk importing students and when using an External Payment Solution
- If you want to customize the email address, check out Email White Labelling
- Email variables included in the Site Welcome Email are unique to this particular email, they will not apply to other email notification options
How to Edit Your Site Welcome Email
The email editing function is exclusively available on paid plans.
- Go to Support Your Students
- Select Notifications
- Make sure you are on the Student notifications tab
- Click Edit to the right of Site welcome
- Make your desired changes
- Click Save
How to Turn On Your Site Welcome Email
By default, the Site Welcome Email is turned on.
If it is not currently on, you can enable it as follows:
- Go to Support Your Students
- Select Notifications
- Make sure you are on the Student notifications tab
- Click the toggle beside Site welcome
- Your Site Welcome Email is on when the toggle appears yellow and is on the right
How to Turn Off Your Site Welcome Email
If you would like to disable the Site Welcome Email, see below:
- Go to Support Your Students
- Select Notifications
- Make sure you are on the Student notifications tab
- Click the toggle beside Site welcome
- Your Site Welcome Email is off when the toggle appears grey and is on the left
Frequently Asked Questions
What courses show up under the Explore Courses section of the email?
The Explore Courses section of the email will show your student the first 3 public and published courses that you have on your site. The Explore Courses section will not display any courses that are set to Hidden or Private in your course settings.
Do students need to enroll in my products to receive a welcome email after creating an account?
The Site Welcome Email will be sent as soon as a new user signs up on your site (or is manually created), they don't need to enroll in a product to receive this email.
Will the welcome email send again when a student signs up for a product?
No. The Site Welcome Email is only sent once, at the initial time a user account is created. If you want to send welcome emails for each product your students sign-up for, you can learn more here: