Personalize and send a Site Welcome Email to welcome your students when they first create an account on your site!
In this article:
How To Edit Your Site Welcome Email
How to Turn On Your Site Welcome Email
How to Turn Off Your Site Welcome Email
About This Feature
The Site Welcome Email is a way to welcome your users to your course site! It is an optional notification that you can turn on or off and is triggered when a user is first created.
This email is sent to all newly created users, from students to admins and will be triggered if they create their own account, are manually created, or created through our API.
There are also default variables included in this email that populate important information like your Site Name, sign in URL and a link for the new user to set their password.
You can personalize your welcome message by including your logo and branding along with a custom introduction message!
How It Works
Your course site will send new users a default welcome email as soon as their account is created. This email includes the users' login account information and your site sign in URL, like shown below:
The default email subject line and body content can be completely customized and branded using the text editor. You can add images, embedded multimedia (like videos) and formatted text.
Email Variables
There are also a number of variables available that will auto populate specific user details when included in your Site Welcome Email:
{{user.full_name}} - Inserts first name and last name
{{user.first_name}} - Inserts first name only
{{user.last_name}} - Inserts last name only
{{user.email}} - Inserts the email address
{{sign_in_url}} - Inserts the URL a user can go to in order to sign in to your course site
{{site_name}} - Inserts the name of your course site
{{express_sign_in_url}} - Inserts the user's Express Sign In URL. If no password was created yet, this will prompt them to set a password.
Important Considerations
- The Site Welcome Email is only sent once, at the initial time a user account is created
- The Site Welcome Email will be sent as soon as a new user signs up on your site or is manually created, they don't need to enroll in a course to receive this email.
- The Express Sign In link allows users to create their own password
- We recommend enabling the Site Welcome Email email when manually creating a new user, bulk importing students and when using an External Payment Solution
- The Site Welcome Email is sent from noreply@notify.thinkific.com. If you want to customize this email, check out Email White Labelling
- Email variables included in the Site Welcome Email are unique to this particular email, they will not apply to other email notification options
How to Edit Your Site Welcome Email
- Go to Support Your Students
- Select Notifications
- Click Student email notifications in the left menu
- Click Edit to the right of Send students a Site Welcome Email when their account is created
- Make your desired changes
- Click Save
If you have edited your Site Welcome Email and want to return to the default to start over, see Default Site Welcome Email Template
How to Turn On Your Site Welcome Email
By default, the Site Welcome Email is turned on indicated by the yellow background and toggle to the right:
If it is not currently on, you can enable it as follows:
- Go to Support Your Students
- Select Notifications
- Click Student email notifications in the left menu
- Click the toggle beside Send students a Site Welcome Email when their account is created
- Your Site Welcome Email is enabled when the toggle appears yellow and is on the right
How to Turn Off Your Site Welcome Email
If you would like to disable the Site Welcome Email, see below:
- Go to Support Your Students
- Select Notifications
- Click Student email notifications in the left menu
- Click the toggle beside Send students a Site Welcome Email when their account is created
- Your Site Welcome Email is disabled when the toggle appears grey and is on the left
