Site Welcome Email

Personalize and send a Site Welcome Email to welcome your students when they first create an account on your site!

About This Feature

The Site Welcome Email is a way to welcome your users to your course site! It is an optional notification that you can turn on or off and is triggered when a user is first created.

This email is sent to all newly created users, from students to admins and will be triggered if they create their own account, are manually created, or created through our API.

There are also default variables included in this email that populate important information like your Site Name, sign in URL and a link for the new user to set their password.

You can personalize your welcome message by including your logo and branding along with a custom introduction message!

How It Works

Your course site will send new users a default welcome email as soon as their account is created. This email includes the users' login account information and your site sign in URL, like shown below:

The default email subject line and body content can be completely customized and branded using the text editor. You can add images, files, embedded multimedia, and formatted text.

Note: We recently released a security update for the text editor. The Upload File button is now restricted to document and media files.

Looking for a copy of the default Site Welcome Email? Check out our default Site Welcome Email template.

Email Variables

There are also a number of variables available that will auto-populate specific user details when included in your email. For the Site Welcome Email variables, see the table below. For more information on email variables, see our guide on Email Variables.

Variable	Description
{{user.full_name}}	Inserts first name and last name
{{user.first_name}}	Inserts first name only
{{user.last_name}}	Inserts last name only
{{user.email}}	Inserts the email address
{{sign_in_url}}	Inserts the URL a user can go to in order to sign in to your course site
{{site_name}}	Inserts the name of your course site
{{express_sign_in_url}}	Inserts the user's Express Sign In URL. If no password was created yet, this will prompt them to set a password.

Important Considerations

The Site Welcome Email is only sent once, at the initial time a user account is created
The Site Welcome Email will be sent as soon as a new user signs up on your site or is manually created, they don't need to enroll in a course to receive this email.
The Express Sign In link allows users to create their own password
We recommend enabling the Site Welcome Email when manually creating a new user, bulk importing students and when using an External Payment Solution
The Site Welcome Email is sent from noreply@notify.thinkific.com. If you want to customize this email, check out Email White Labelling
Email variables included in the Site Welcome Email are unique to this particular email, they will not apply to other email notification options

How to Edit Your Site Welcome Email

Does your navigation look different? Thinkific is currently trying out some improvements to our Admin Dashboard Navigation, as part of our ongoing effort to improve your user experience and workflow. As a result, some of our customers may be seeing a slightly different version of their Dashboard Navigation Menu. If that’s you, please take a look at this article, which explains some of the key differences.

Go to Support Your Students
Select Notifications
Make sure you are on the Student notifications tab
Click Edit to the right of Site welcome
Make your desired changes
Click Save

If you have edited your Site Welcome Email and want to return to the default to start over, you can view and copy the default Site Welcome Email template here.

How to Turn On Your Site Welcome Email

By default, the Site Welcome Email is turned on.

If it is not currently on, you can enable it as follows:

Go to Support Your Students
Select Notifications
Make sure you are on the Student notifications tab
Click the toggle beside Site welcome
Your Site Welcome Email is on when the toggle appears yellow and is on the right

How to Turn Off Your Site Welcome Email

If you would like to disable the Site Welcome Email, see below:

Go to Support Your Students
Select Notifications
Make sure you are on the Student notifications tab
Click the toggle beside Site welcome
Your Site Welcome Email is off when the toggle appears grey and is on the left

In this article: