Thinkific Payments: Payouts

Thinkific Payments payouts are deposited from your Thinkific sales into your bank account. You can view your payout totals, deposit schedules, and status from the Payouts Report tab of your Thinkific dashboard!

About This Feature

When students purchase your courses using TCommerce powered by Thinkific Payments, the revenue you earn is tracked directly on your Thinkific dashboard. You can access your Payouts Report to reconcile with your Orders Report for each scheduled payout. Payouts are scheduled periodically (based on your location) and deposited directly into your bank account, so there's no need to integrate with a third-party payment provider.

To view your Payouts Dashboard and summary:

From your Admin Dashboard, click Sales
Select Payouts

From this screen, you will be able to view your payout summary.

For information about payments made to you, from students, check out the Orders Report.

Understanding Your Payouts Summary

From your Payouts Dashboard, you will be able to view your payout summary. This is where you will find the available balance of outstanding payouts and the history of payout activity to your bank account.

Only the Site Owner and Site Admin(s) can view the Payouts Report. You can hide Payouts Reports from Site Admins by enabling the Hide Financial Information feature.

At the top of the screen, you will see:

Available balance that displays recent earnings that are pending or available in your Thinkific Payments account
On the way to the bank balance that displayed earnings that are currently in transit to your bank
The See Details option allows you to see:
1. Available balance - funds in your balance available to send to your bank
2. Available soon - funds not yet settled in your balance
3. On the way to your bank - funds currently in transit to your bank
4. Your Bank account name and details that is connected for payouts

The Activity table shows a history of all of the payouts made to your bank account. This history includes:

The Amount that was paid out
The Currency of the payout
The Status of the funds
The Destination - i.e. the bank account in which the funds were deposited
The Date of the payout

Click on each individual payout to see the details of the payout, including a count of charges, refunds, and adjustments in each payout and included transactions.

Payout Status

There are six possible statuses you may see in your Activity table:

Pending: the payout has not yet been submitted to your bank.
In Transit: the payout has been submitted to your bank.
- The amount of time a payout remains in transit depends on the bank; it could be a matter of minutes or several days. We recommend returning to your summary page to see if your status has been updated again after 24–48 hours for updates.
Paid: your bank has accepted the payout.
- At this time, an attempt to deposit the payout in your bank account will be made using the account information you have provided. This status does not necessarily mean the money has been successfully deposited in your account — it is still possible for the payout to fail at this point.
Failed: the payout could not be deposited into your account by your bank.
Canceled: the payout has been canceled.
Withdrawn: indicates funds from your bank account have been withdrawn (this status generally means you have refunded a Thinkific Payment from the Orders page)

In the event that a payout fails, or is canceled, update your banking information. The payout will automatically be retried as part of the next scheduled payout.

The Payouts Report

Looking to export your Payouts Report data to your accounting software? Check out our Integration with Xero or Auto-Sync with QuickBooks functionality!

The Payouts Report resembles a bank statement and keeps a record of all payouts to your bank account that have occurred within a determined date range. Payouts are scheduled daily and are transferred between Thinkific Payments and your bank account(s) on a payout schedule.

The Payouts Report allows you to cross-reference with your student transactions in your Orders Report for each payout.

Exporting Your Payouts Report

From the Payouts Dashboard, you can export a detailed Payouts Report to a CSV file. This report includes detailed information for each payout transaction.

To view a breakdown of each payout by individual transaction, use Legacy Payouts Report.

To export payouts report:

From your Admin Dashboard, click Sales
Select Payouts
Click Export. Note that the Export button will be inactive if you do not yet have any Payouts activity to export.
Select the preset date range for the Payout information you want to include in your export or use the Custom option to specify the date range.
Select which columns to include in your report
Click Export to begin the export. The exported CSV file will start downloading on your device.

Exporting Your Legacy Payouts Report

In addition to the payouts export, you can export Legacy Payouts Export. To better support account reconciliation and other standard accounting practices, information in the exported Legacy Payouts CSV includes:

individual transaction details for each payout, including order #, transaction dates, taxes, fees, and refunds
net amounts minus fees for each transaction

To export a legacy payout export:

From your Admin Dashboard, click Sales
Select Payouts
At the bottom of the screen click on Legacy Payouts Export
Select the preset date range for the Payout information you want to include in your export
Click Export CSV to begin the export - the exported CSV file will be sent to the email associated with your account
Check your email for the exported CSV. Note: The subject line will be 'Thinkific Export: Payout Transaction Details'
Open the email, and click on the link to download the file

See the detailed breakdown of the Legacy Payouts Report data below.

Legacy Payouts Export Data

The Payout Transaction Details export includes the following data fields:

Payout ID: unique payout ID
Date Created (UTC): the date the Payout was created (and transmitted)
Est. arrival date (UTC): the most likely date on which the Payout will arrive in the connected bank account
Payout status: the Payout status (in transit, paid, failed, canceled)
Order: the Order number, useful for cross-referencing with the Orders report
Transaction ID: unique transaction ID
Transaction date (UTC): the date on which the transaction occurred
Transaction type: the type of transaction (payment, refund)
Payout currency: the currency in which the payout was made
Payout amount: the transaction amount in the payout currency
Payout fees/tax: total fees and tax withheld on the transaction, shown in the payout currency
Payout net amount: the payout amount minus the fees, shown in the payout currency
Transaction currency: the currency in which the transaction occurred
Transaction subtotal: the transaction subtotal (i.e., before tax), shown in the transaction currency
Transaction tax: the tax charged on the subtotal, shown in the transaction currency
Transaction total: the subtotal and tax combined, shown in the transaction currency
Transaction fees: total fees paid on the transaction, shown in the transaction currency
Transaction net amount: the transaction amount minus the tax and fees, shown in the transaction currency
Pricing type: the type of order (one-time, subscription, payment plan)
Product: the name of the course or bundle the student purchased
Name: the full name of the student who purchased the product
Email: the email of the student who purchased the product
Provider: which payment processor handled the transaction
Payment method: how the student paid, e.g. credit card
Affiliate: if the student was referred by an affiliate, the affiliate's name is displayed
Bank account: the bank account to which the Payout was made

Payout Schedules

The minimum payout amount varies by country, and payouts are scheduled to occur daily and will include all transactions processed up to that point. Individual transactions will generally take a few days to be processed, after which they will become available for the next payout.

Country	Payout Schedule
Australia	2 business days
EEA Countries	3 business days
Canada	3 business days
Hong Kong	7 business days
New Zealand	4 business days
Singapore	7 business days
Switzerland	3 business days
United States	2 business days
United Kingdom	3 business days

Example: If you are in the USA and receive regular payments from your students, you should get a payout every day that includes all of the payments that were made two business days prior.

Please note that your first payout may take longer to process, as Thinkific Payments verifies your account. You should receive your first payout within 7-14 days of receiving your first successful Thinkific Payment. Additionally, while most banks deposit payouts into your bank account as soon as they receive them, depending on who you bank with, it may take a few extra days for funds to become available in your account.

Payouts are set to happen on a daily basis. If you'd like to transition from a daily payout schedule to a different frequency, please reach out to us at payments-support@thinkific.com with your preferred payout schedule and a particular date you would like these changes to begin.

Payout Currency Support

Payouts will be made based on the currency you are selling in, and the currency used by your connected bank account(s). In general, payments made in any currency will be deposited in a matching account, if available.

If payments are made in a different currency, they will be automatically converted to the currency of the account (minus an additional conversion fee.) However, the location of your business also places limits on whether you can connect bank accounts that operate in different currencies.

Thinkific Payments is powered by Stripe and follows the same guidelines for settlement currencies. Check out Stripe's Supported Settlement Currencies article to see what applies to your country.

Important Considerations

The Payouts export does not include future or planned Payouts, it will only include Payouts that have already been transmitted to a connected bank.
While the Payouts and Orders pages show dates based on your local time zone, the Payouts export uses the UTC time zone for all dates. Depending on where you live and the timing of specific payouts, this may result in a payout or transaction showing as one day earlier or later in the Payouts table than the date in the exported CSV.
All amount values (e.g. Fee, Net Amount) in the CSV will be given in the Payout currency.

Frequently Asked Questions

How often is the Payouts Report updated?

Allow 24-48 hours for all transactions to appear in the report.

I signed up for Stripe and/or PayPal originally, what happens to the record of payouts from those accounts?

When you sign up for Thinkific Payments, all recurring payments going forward will be processed through Thinkific Payments. If you previously integrated with Stripe, you can log into your Stripe account for records of any payouts to your bank account that were made prior to signing up for Thinkific Payments.

If you have integrated with PayPal, students will still see the option to pay with PayPal at checkout for courses and bundles with one-time payment pricing. You can log into your PayPal account for records of any payouts to your bank account from these and past transactions processed through PayPal.

For more information, check out our article: Did my student's purchase go through Thinkific Payments, Stripe, or PayPal?

When will I receive my money?

The schedule of payouts from Thinkific Payments depends on which country your business and bank account are registered in, and what kind of business you operate. Typically, payouts to the United States are processed on a schedule of 2 business days, and payouts to Canada are processed on a schedule of seven calendar days unless your business is classified as higher risk. Please note your first payout may take longer - typically within 7-14 days of receiving your first successful Thinkific Payment.

I own a higher-risk business, when should I expect to receive my money?

If you own a higher-risk business, payouts will typically be processed on a schedule of 14 calendar days.

I did not receive a legacy payout email. What do I do?

Once processed, your exported Legacy Payouts CSV file is emailed to the email associated with your Thinkific account. Depending on the size of the data set you are exporting, it may take as long as an hour to appear, though in most cases it should arrive within a few minutes. If you are still not seeing the report in your inbox, check out this article: Why aren't I receiving any site notifications?