With Thinkific’s Community moderator role, you will be able to easily assign moderators for your communities, from right within the community!
Some of the features mentioned in this article are currently being built out and tested - this means that there is no guaranteed timeline for when each feature will be released. This article will continue to be updated as features are released, so keep checking back for the latest news on what features are currently available!
In this article:
About This Feature
Community Moderators are an important part of any successful online community: with duties ranging from welcoming new members, highlighting important posts and information, to maintaining the rules and guidelines, moderators can help shape the community experience. With the new Community Moderator role, you can empower your team and/or users to independently moderate your communities!
Assign moderation capabilities to members of your team and/or alumni, and free up your time to focus your attention on what matters most.
How It Works
Users assigned to a Community Moderator role will have both a moderator title (demonstrated via a moderator badge visible beside their name in their profile, and on their posts and comments within the community), and a specific set of permissions available to them.
How to Assign/Unassign a Moderator Role
The Community Moderator role is automatically assigned to:
Once a user has been assigned the role of moderator, they will receive a moderator badge beside their name on their profile. All of that user's posts and comments within the Community will display the moderator title as well.
As the Moderator role is automatically assigned to Site Owners, Site Admins, and External Partners, it cannot be assigned or unassigned at this time, but keep checking back for updates on when this functionality has been rolled out!
To view the current list of moderators for your community, open the Members page from the left hand navigation.
This page will give you an overview of all of the members of your community, as well as their profile image and their role in the community (either Moderator, or Student).
As the Community Moderator role feature is still being rolled out, there may be features planned for release that are not currently available. Keep checking back for the latest updates on what features are currently available!
What a Community Moderator can do:
- Pin posts to the homepage, so that they stay at the top of the space when looking at that space
- Create, edit, and delete posts
- Edit and/or delete posts from other users
- Create, edit, and delete a Space
Note: Only Site Owners and Site Admins will have access to this function
- Receive notifications when a post or comment is made in a community they moderate
Customizing the Moderator Role
Not all communities are the same, and not all moderator roles are either - that's why we are working to bring you ways to customize the moderator role. Below, you'll find a list of the features we're working on.
- Ability to assign/unassign moderator roles
- Allow moderators to edit, pin, and/or delete posts
- Customize the "moderator" title
- Set moderator permissions on an individual level to create customized roles
- Turn community notification emails on for moderators
- Some of the features contained within this article (like the number of moderators available to you) depend on your Thinkific pricing plan. For more information on which features are available under which pricing plans, check out our pricing plan feature comparison page.
Frequently Asked Questions
Should I create a code of conduct or other guidelines for my moderators?
Definitely! Establishing a simple but clear code of conduct for your Community Moderators is a good way to promote the behaviors you want to see in your community, and outline the expectations of the role.
Once you've created your code of conduct, be sure to post and pin it in the community!
Will I be able to tell when/if a moderator has edited a post?
Posts that have been edited by moderators will not indicate that changes have been made. If you want to create visibility for your Community around what posts have been edited, it would be best to include a process for moderators to follow in your community guidelines (ie: have moderators leave a comment at the bottom of posts they edit to include what the edit was).
Can I filter my members on the Members page?
At this time, the filtering function is not built directly into the Members page. You can, however, use the CTRL+F function to filter within your browser to locate specific students on the page. We are still working to build out all of the functionality for the Moderator role and the Members page, so keep checking back to see what new features are being released and updated!