The following outlines the steps to take if you are trying to remove a student from one of your courses due to a refund, subscription cancellation, incorrect registration, or for any other reason where they no longer need access to a course.
In this article:
Unenroll a Student From a Course
Unenroll a Student From a Bundle
Subscriptions and Payment Plans
Unenroll a Student From a Course
- Click on Users in the Admin Dashboard
- Find the student you want to unenroll and click on their Name to view their user profile
- From the user profile, locate the desired Bundle and select the ellipses on the right (3 dot menu)
- Click Unenroll From Course
- Click Unenroll in confirmation popup
Once you’ve done that the user will no longer have access to the Course!
- Click on Users in the Admin Dashboard
- Find the student you want to unenroll and click on their Name to view their user profile
- From the user profile, locate the desired Bundle and select the ellipses on the right (3 dot menu)
- Click Unenroll From Bundle
- Click Unenroll in confirmation popup
Once you’ve done that the user will no longer have access to the Bundle!
Subscriptions and Payment Plans
Subscriptions and payment plans are not automatically cancelled when a student is unenrolled and must be manually cancelled in Stripe.
When you unenroll a student that has a subscription or payment plan tied to their enrollment, there will be a reminder prompt to cancel the student's subscription in Stripe:
If the subscription has already been cancelled in Stripe manually or due to nonpayment, this is not tied to our integration, so you will still see this reminder prompt, but can safely ignore it!
Learn how to cancel subscriptions here: How to Cancel a Subscription in Stripe
Processing Refunds
Unenrolling a user does not automatically refund any payments made for the course. Refunds need to be made directly from your Stripe or PayPal dashboard. Here’s how to do that for:
Stripe refunds all fees if you created your Stripe account before September 14, 2017 and does not refund transaction fees for new accounts. PayPal refunds all but the 30-cent fee. If you are on a Thinkific legacy plan that includes transactions fees, these fees will not be refunded when you process a refund.
Once you have processed the refund within Stripe or PayPal, be sure to also follow the instructions above to remove the student from the course if you have not already!