With TCommerce, powered by Thinkific Payments, you can view and manage student payments directly from your Thinkific Admin Dashboard.
In this article:
View and Manage Individual Student Payments
View and Manage Multiple Student Payments
About This Feature
We know that generating sales is a crucial aspect of growing your business. We also know that time spent on payments is time not spent teaching. That’s why we’ve launched TCommerce, powered by Thinkific Payments - to help you sell more products and spend less time doing it!
As part of TCommerce, our built-in checkout is regularly tested and optimized to help maximize conversions. As well, order tracking, refunds, and payouts are now built right into Thinkific.
How It Works
TCommerce: Powered by Thinkfic Payments, allows you to accept payment from students through Thinkific's Built-in Checkout without having to connect with a third-party payment provider. With TCommerce, all you need is a Thinkific account and a bank account to start selling your products.
To access many powerful features on TCommerce that help you save time and sell more, enable Thinkific Payments on your account: Thinkific Payments.
Once you've set up your Thinkific Payments account and set your product pricing, you can start managing new student payments directly from your Admin Dashboard!
Important Considerations
- Paypal can be connected with Thinkific Payments to offer students additional payment options.
- Only the Site Owner can set up or make changes to a Thinkific site's Thinkific Payments account.
- If you previously used Stripe or PayPal to process payments on Thinkific, you can log into your Stripe or PayPal account for records of any student payments that were processed before signing up for Thinkific Payments.
Manage Student Payments
Recurring student payments for subscriptions and payment plans can be viewed in the Orders Report and Transactions Report, and Users tabs of your Admin Dashboard.
View and Manage Individual Student Payments
To review an individual student's payments for subscriptions and payment plans:
- From your Admin Dashboard, select Users
- Select All Users
- In the Users table click on a student's Full Name to view their profile
- Select the Payments tab
The Payments tab will only appear in a user's profile if they have purchased a subscription or payment plan using Thinkific Payments.
Once you navigate to the Payments tab in your student's profile, you will see all of their subscription and payment plans that were purchased through Thinkific Payments:
This table shows:
- Product - The title of the course, community, or bundle
- Status - The payment status of the subscription or payment plan (see below for more information)
- Price - The price of the subscription or payment plan. If you have set up a custom first payment for subscription pricing, this value will also appear in the Price column
- Last payment - The date and time (in your timezone) of the most recent payment for a subscription or payment plan
- Created - The date and time (in your timezone) the subscription or payment plan was purchased
- Paused on - The date and time (in your timezone) a subscription or payment plan was paused
Subscriptions and payment plans can have the following statuses:
- Active - Recurring payments are ongoing, the student is up-to-date on payments and has access to the product
- Canceled - Recurring payments have been canceled, and the student does not have access to the product. This status is displayed when either the student or creator cancels the recurring payments (see below for more information)
- Past due - A payment for a subscription or payment plan failed. The student does not have access to the product (see below for more information)
- Closed - This status is for payment plans only and is displayed when all payments have been made. The student will have access to the product until the enrollment expiry date
From the Payments tab of your Users section, you can take a variety of additional actions to assist your students, including:
- Pause and Resume Student Subscriptions and Payment Plans
- Cancel a Student's Subscription or Payment Plan
- View and Retry Failed Student Payments
- Refund Student's Payments
View and Manage Multiple Student Payments
You can find and review orders and transactions of multiple students in the Orders Report and Transaction Report.
Orders Report
The Order Report displays all of your students' orders made through Thinkific's Built-in Checkout - including orders processed through Thinkific Payments, Stripe, and Paypal. You can see which payment processor was used for each Order under the Provider column.
Once you've set up Thinkific Payments for your Thinkific site, this table will also include orders for free products.
To access the Orders report:
- From your Admin Dashboard, select Sales
- Select Orders
The Orders report allows you to:
- View orders data
- Export orders and transaction data
- Refund orders made through Thinkific Payments
- View refunds associated with orders
Learn more here: Orders Report.
Transactions Report
The TCommerce Transaction Report makes tracking successful payments, failed payments, refunds and chargebacks a breeze. It provides an easy way to view and manage Thinkific Payments transactions separate from the Orders Report and offers enriched data of students' purchases to help track your tax liability. You can quickly find what you’re looking for and manage admin tasks like refunds from a single place.
Transaction report includes only payments made through Thinkific Payments.
To access the Transactions report:
- From your Admin Dashboard, select Sales
- Select Transactions
The Orders report allows you to:
- View transactions data
- Export transaction data
- See failed payments, refunds and chargebacks
- See etailed fee breakdown
- Refund orders made through Thinkific Payments
- View receipts associated with each transaction
Learn more here: TCommerce: Transaction Report.
Frequently Asked Questions
If I cancel my paid plan, what will happen to the existing subscriptions/payment plans my students have?
When you cancel your Thihnkific subscription, you will no longer be able to edit or interact with any areas of Thinkific. Existing subscriptions and payment plans processed via TPayments will continue to run, even after you have canceled your account.
Therefore, before canceling your paid plan, manually cancel any recurring/subscription payments from your users.
Creators who have canceled their account will lose access to subscription pricing going forward. This means you will no longer be able to sell new recurring payment products.