Included below are Stripe frequently asked questions and scenarios that you may face with your students when using our native Stripe Integration. Click each question to view more details.
- How do I get paid?
- How can I process a refund in Stripe?
- When refunding a student, do I receive a refund for Stripe's transaction fees?
- How does a refund impact the student in Thinkific?
- What happens if my student's subscription or payment plan fails?
- If a student cancels their subscription, do they lose access to my course?
- How do I cancel a subscription in Stripe?
- How can I create a new payment in Stripe?
- Can I change a student's subscription billing date?
- What happens to existing students if I edit my subscription price?
- What happens if I edit a previously used coupon?
- Can I pause a student's subscription or payment plan?
- Can I change the currency my courses are sold in?
- Can I sell in multiple currencies?
- Can I change the currency of my site if I have already accepted payment in a different currency?
- Can I edit my Stripe receipt?
- Does deleting a student automatically cancel any active subscriptions in Stripe?
- Does expiring an enrollment in Thinkific through automatically cancel the subscription in Stripe?
- What does Stripe consider a restricted business?
- Why is Stripe withholding my funds?
- What should I do about the error "The transaction was declined. Please contact the site administrator."?
- Does Thinkific support FPX payments?
- Does Thinkific support iDeal payments?
- Does Thinkific support SEPA payments?
- Does Thinkific support Apple Pay?
More About Stripe
Stripe Supported Countries and Alternate Payment Options