Thinkific and Stripe do not support pausing a subscription natively, however, if you would like to remove a student's access for an extended period of time, you can do the following:
- In Thinkific, temporarily change the student's email address so that they cannot access their account (Remember to make note the original email address for future reference)
- In Stripe, locate the customer profile and apply a 100% off coupon or add a free trial period. A 100% off coupon can be applied if the student will be away for an indeterminate amount of time and removed when they return. A free trial period can be used to delay the student's next invoice to a specific date. For instructions on how to set this up in Stripe, see HERE.
- When the student returns, you can edit their email address back to what it was originally and ensure that the subscription is being charged again in Stripe.