Send a Course Welcome Email

Plan Availability

Legacy Plans

Platform

Engage your students when they first enroll in your course by sending them a course welcome email!

About This Feature

Course welcome emails are another way for you to interact with your students and to give you a chance to brief your students on what to expect from the course. It allows your students to access their course right from their email and gives you the opportunity to market and sell by prompting students to explore new courses and join existing Communities.

The email includes a Join a Community section that shows the first 3 Communities that your student can enroll in. If the course purchased is associated with a specific community, it will be included in the email. The email also includes an Explore Courses section to promote the first 3 public (i.e. not hidden) and non-draft (i.e. published or in pre-order) courses on your website.

Course welcome emails are sent out to the student upon registration for a particular course and are customizable on a per-course basis.

How to Edit Your Course Welcome Email

The email editing function is exclusively available on paid plans. If you are on a paid plan and do not see the option to edit the welcome email, please contact our Support team.

From your Admin Dashboard, select Users
Select Notification Emails
Click on the Student tab
Select Course welcome email from the left menu
Scroll through the list to locate your desired course and click Edit
From here you can start customizing! You can include a custom Email subject and Email body. The Email body includes a text editor to add your own branding, images, and more.
Click Save at the top right periodically to make sure you don't lose any changes!
Optional: If you'd like to cc yourself or another person, you can include an email under When sending this email, also cc. You can select a Site Admin from the dropdown menu or type an email into the field.

Email Variables

You can include variables in your email to automatically pull in the student's name, course name, and more. Simply copy and paste a variable into the Email subject or Email body.

To prevent any formatting issues, make sure to paste your variable without formatting. You can use Ctrl + Shift + V on Windows and Command + Shift + V on Mac.

Available variables include:

{{user_full_name}}
{{user_first_name}}
{{user_last_name}}
{{user_email}}
{{course_name}}
{{site_name}} — Name of your school
{{site_url}}
{{sign_in_url}}
{{edit_notifications_url}}
{{instructor_full_name}}
{{instructor_first_name}}
{{instructor_last_name}}
{{course_link}} — Link to the Course
{{course_review_link}} — Link to the Course Reviews
{{express_sign_in_url}} — Inserts the user's Express Sign-In link to allow them to set a password

For a more in-depth look at email variables, check out our guide on Email Variables.

How to Turn On and Off Your Course Welcome Email

Go to Users
Select Notification Emails
Make sure you are on the Student tab
Click Course welcome email in the left menu
Locate your desired course and click the toggle beside the course name
Your course welcome email is on when the toggle appears yellow and off when it appears grey

Frequently Asked Questions

A student just enrolled in a Free Preview for one of my courses. Do they still receive the course welcome email when they sign up for the preview?

No, course welcome emails are only sent when a student enrolls in the full version of the course. If a student first enrolls in a Free Preview, then later enrolls in the full course, they will then receive the course welcome email you've configured.

A student just enrolled in a Pre-Order of one of my courses. Do they still receive the course welcome email?

Yes, students who enroll in courses set to pre-order will also receive the course welcome email if it is enabled for any of those courses.

I manually enrolled a student into one of my courses. Do they still receive the course welcome email?

Yes, students manually enrolled with also receive the course welcome email if it is enabled for any of those courses.

Can I use the express sign-in link variable in my course welcome email?

Yes, you can use the {{express_sign_in_url}} variable in your course welcome email. You can see more detailed instructions on how to use the variable as well as how to add a conditional statement with your Express Sign-In here.

If a student re-enrolls in a course, will they receive another course welcome email?

No, if a student's enrollment in a course expires, and they then re-enroll in the same course, they will not be sent a second course welcome email.

Can I revert to the default course welcome email template after I have edited it?

Yes! If you have already edited your course welcome email and would like to start over, follow the steps below to revert back to the default template.

Copy the following code:

<style>
	@media screen and (max-width:480px) {
		.main-table {
			width: 300px !important; margin: 0 auto;
		}
	}

</style>

<table width="100%" cellpadding="0" cellspacing="0" border="0" style="background-color: rgb(243, 243, 243); font-family: Arial, Helvetica, sans-serif; width: 100%;">
	<tbody>
		<tr>
			<td align="center">

				<table class="main-table" cellpadding="0" cellspacing="0" style="margin: 25px auto; background:#ffffff; -webkit-border-radius: 3px; -moz-border-radius: 3px; border-radius: 3px; -moz-box-shadow: 1px 1px 0 #eaeaea; -webkit-box-shadow: 1px 1px 0 #eaeaea; box-shadow: 1px 1px 0 #eaeaea; width: 500px;">
					<tbody>
						<tr style="border: 0;">
							<td style="padding: 20px; -webkit-border-top-left-radius:3px; -webkit-border-top-right-radius:3px; border-top-left-radius:3px; border-top-right-radius:3px; text-align: left; border: 0; background-color: rgb(204, 204, 204);"><a href="{{site_url}}" target="_blank" style="border: none; text-decoration: none; font-size: 22px;">&nbsp;{{site_name}}&nbsp;</a>&zwnj;</td>
						</tr>
						<tr style="border: 0;">
							<td style="padding: 20px; background: #fff; border: 0;">

								<h1>Welcome {{user_first_name}},</h1>

								<p>Thank you for enrolling in {{course_name}}.</p>
							</td>
						</tr>
						<tr style="border: 0;">
							<td style="padding: 20px; background: #fff; border: 0;">
								<div class="fr-view">
									<div class="fr-view" style="margin-bottom: 24px;"><img alt="" src="{{course_image_url}}" style="width: 500px;" class="fr-fic fr-dii">

										<p><a href="{{course_link}}" target="_blank">&nbsp;Let&#39;s get started:&nbsp;</a></p>
									</div>
									<div class="fr-view" style="margin-bottom: 24px;">{% if creator_has_communities %}
										<div class="fr-view">

											<h2>Join the community and introduce yourself!</h2>
										</div>
										<div class="fr-view">{% for community in communities %}
											<div class="fr-view" style="margin-bottom: 24px;"><img alt="" src="{{community.image_url}}" style="width: 500px;" class="fr-fic fr-dii">

												<p><a href="{{community.site_url}}" target="_blank">&nbsp;{{community.name}}&nbsp;</a> - {{community.description}}</p>
											</div>{% endfor %}</div>{% endif %}</div></div>
							</td>
						</tr>
						<tr style="border: 0;">
							<td style="padding: 20px; background: #fff; border: 0;">{% if has_other_courses %}

								<h2>Check out some of our other courses:</h2>
								<div class="fr-view">{% for other_course in other_courses %}
									<div class="fr-view" style="margin-bottom: 24px;"><img alt="" src="{{other_course.card_image_url}}" style="width: 500px;" class="fr-fic fr-dii">

										<p><a href="{{other_course.landing_page_url}}" target="_blank">&nbsp;{{other_course.name}}&nbsp;</a> - {{other_course.description}}</p>
									</div>{% endfor %}</div>{% endif %}</td>
						</tr>
						<tr style="border: 0;">
							<td style="padding: 20px; background: #fff; border: 0;">

								<p>Sincerely,
									<br>{{instructor_full_name}}</p>
							</td>
						</tr>
						<tr style="border: 0;">
							<td style="padding: 20px 40px 20px; text-align: center; border: 0; background-color: rgb(204, 204, 204);">&zwnj;<a href="{{sign_in_url}}" target="_blank">Login to your account&nbsp;</a> | <a href="{{edit_notifications_url}}" target="_blank">Edit notification settings</a>&zwnj;</td>
						</tr>
					</tbody>
				</table>
			</td>
		</tr>
	</tbody>
</table>

Go to Users
Select Notification Emails
Make sure you are on the Student tab
Select Course welcome email
Click Edit to the right of the course you would like to edit the welcome email for
Click the code icon </>
Select all existing text and Delete
Paste your copied code from step 1
Click the code icon </>
Click Save

In this article:

About This Feature

How to Edit Your Course Welcome Email

Email Variables

How to Turn On and Off Your Course Welcome Email

Frequently Asked Questions