- How can students upgrade their subscription?
- How do students upgrade from a monthly subscription to annual?
If you have students on a current subscription that would like to either downgrade or upgrade to another subscription level, we suggest that students cancel their current plan from their Student Dashboard, and enroll for the new subscription on their end.
This may automatically add a prorated credit for your student in Stripe, but we suggest confirming that this credit has been calculated and applied correctly, by checking the student's customer profile in Stripe.
- In the event that you need to refund a student in Stripe, you can find the steps for doing so in our article How to Process a Refund in Stripe
- You can also reach out to Stripe Support for any questions on processing refunds and prorated credits
Coupons can also be a great incentive to encourage students to upgrade their payment plan!
You'll also need to change the student's subscription in Stripe so that they are billed the proper amount. However, note that this option is bypassing the Thinkific checkout and the subscription will not be connected to the enrollment. This means that if the student wants to cancel their subscription, they will need to reach out to you directly.