Get your team up to speed on how to use Thinkific.
You've put hours into getting your site looking fantastic and building out your courses. You might know the ins and outs of the platform, but what about your wider team!? Your team might grow or change and you will want them to understand the platform as quickly as possible.
In this article:
Roles and Permissions
Before diving too deeply, it's helpful to understand there are different permission levels which vary across Thinkific plans. This will restrict how much of the platform your team can view and change. More detail can be found here: Site Owner and User Roles. Please ensure that your wider team have the permission levels that match the control you wish to give them.
Check out Getting Started with Thinkific for a great overview of the platform including a quick demo video. Even if you are using external landing pages, or have a customized theme, it's helpful for your team to understand what is available out of the box and give context to how you've built your site the way you did.
After learning more about the platform generally, it's great to dive into the experience you provide to your students: The Thinkific Student Experience
Your team will likely have some sort of admin permission. Here are a few articles to help them log in and navigate the admin panel:
Your wider team may need to know how to create and edit your courses. Here are a few articles to help them:
As you launch, students may reach out with questions or issues they are having. Below are a few troubleshooting guides that will help your team assist students:
Your team may also be able to export reports depending on their permission level! Here is a breakdown of the different reports that are available on the Thinkific platform:
Check out The Movin' On Up Migration Workbook to help you migrate from other platforms.
Our Fast Track Workbook includes instructions on how to get an MVP out the door quickly.
The Launch Preparedness Review Checklist covers how to review your site prior to launch in detail!
Check out the Thinkific Blog which covers a range of best practice ideas from marketing to sales and content creation.
Stop by our Thinkific Training Center to learn the basics of the platform and keep you on track.