If you're subscribed to one of our paid plans, you're free to change or cancel your subscription at any time.
In this article:
How to Update Your Subscription
Switch Between Monthly and Annual Plans
How to Update Your Subscription
To update your subscription:
- Select [Your Name]'s Account from the left-hand navigation
- Click Update Plan
This will open up your subscription page, where you can adjust your plan.
Upgrade Your Plan
If you're already on a paid plan and you would like to switch to another plan, any extra charges due will be made on a prorated basis to the credit card that you currently have on file with us.
From the Subscription page, select your new plan. This will take you to a confirmation screen, where you'll see an overview of your new plan and billing information. You can also change your payment information from this page if you need to.
When you're ready, hit Update Plan. You'll be charged and will have instant access to all the features of your new plan!
Downgrade your plan
On the Subscription page, locate the plan you want to downgrade to: you may have to scroll down the page to locate the plan you want. Once you have found it, select the plan of your choice, and follow the prompts on the screen. To complete the downgrade, click Update Plan:
If you are downgrading to our Free plan, learn more here: What happens when I cancel my Thinkific subscription?
Switch Between Monthly and Annual Plans
When updating your subscription plan, you also have the option to choose between the Monthly and Annual Plan options. Monthly plans are billed on a per month basis, and Annual plans are billed as a single, annual payment. You save 20% when purchasing Annual Basic, Annual Pro, or Annual Premier.
To switch between the Monthly and Annual plan, use the toggle at the top right of the Subscriptions page. Note that you will need to confirm the new plan option, by clicking on the option you want, and going through the confirmation process, in order for your billing period to actually change — you can do this as part of upgrading or downgrading your plan, or to switch your existing plan from one period to the other.
For the Pro + Growth plan, Growth-specific charges are billed monthly. You can choose between the Annual and Monthly Pro plan when selecting this package, which affects how and when you pay the primary subscription costs.
Frequently Asked Questions
How can I pay for my subscription?
At this time, billing for Thinkific subscriptions is only available via credit card. The reason for this, is that we have an automated system set up to process subscription payments that is tied to access of your paid subscription features.
Why is my credit card not being accepted?
We currently accept payment for plans from major credit cards such as VISA, MasterCard, and American Express. We are currently unable to accept Discover cards.
Why did my payment fail?
There are a number of reasons a payment can fail. If your card is being declined we suggest checking your bank isn't blocking a charge from Thinkific Labs. You can learn more in Why did my Thinkific subscription payment fail?
Why is my browser not loading the payment page?
If the payment page isn't loading as expected in your browser, try browser troubleshooting and checking the system requirements and supported browsers.
If you are having any issues signing up for a paid account, please don't hesitate to reach out and we will be happy to help!
Will I lose access to the features on my plan if I downgrade?
Once you have downgraded your account subscription, you will no longer have access to any plan-level features that are not part of your new plan. This change will take place as soon as you downgrade, not at the end of your billing cycle.