If you're subscribed to one of our paid plans, you're free to change or cancel your subscription at any time.
In This Article:
How to Update Your Subscription
Switch Between Monthly and Annual Plans
How to Update Your Subscription
To update your subscription:
- From your Admin Dashboard, select Plans
- This will take you to the Update Your Plan page
Upgrade Your Plan
If you're already on a paid plan and you would like to switch to another plan, any extra charges due will be made on a prorated basis to the credit card that you currently have on file with us.
From the subscription page, locate your new plan and select Upgrade.
This will take you to a confirmation screen, where you'll see an overview of your new plan and billing information. You can also change your payment information from this page if you need to.
When you're ready, hit Update Plan. You'll be charged and will have instant access to all the features of your new plan!
Downgrade your plan
On the subscription page, locate the plan you want to downgrade to. Select Downgrade on your plan of your choice, and follow the prompts on the screen. To complete the downgrade, click Update Plan. If you are moving to the lower-level plan, you will lose access to the features of your previous plan right away.
If you want to cancel your paid plan completely, see the instructions here: Cancel Your Thinkific Subscription.
Switch Between Monthly and Yearly Plans
When updating your subscription plan, you also have the option to choose between the Monthly and Yearly Plan options. Monthly plans are billed on a per-month basis, and Yearly plans are billed as a single, annual payment. You save 25% when purchasing a Yearly option.
To switch between the Monthly and Yearly plans, use the toggle at the top of the subscriptions page. Note that you will need to confirm the new plan option, by clicking on the option you want, and going through the confirmation process, in order for your billing period to actually change — you can do this as part of upgrading or downgrading your plan, or to switch your existing plan from one period to the other.
Frequently Asked Questions
How can I pay for my subscription?
At this time, billing for Thinkific subscriptions is only available via credit card (specifically, Visa, Mastercard, and American Express) or debit cards with credit capabilities (such as a Visa Debit card). We have an automated system set up to process subscription payments that are tied to your paid subscription features access.
It is not possible to pay for your subscription using a Discover credit card, PayPal, or E-transfer.
Why is my credit card not being accepted?
We currently accept payment for plans from major credit cards such as VISA, MasterCard, and American Express. We are currently unable to accept Discover cards.
Can I use PayPal or e-Transfer for Thinkific subscription fees?
At this time, billing for Thinkific subscriptions is only available via credit card (specifically, Visa, Mastercard, and American Express) or debit cards with credit capabilities (such as a Visa Debit card). We have an automated system set up to process subscription payments that are tied to your paid subscription features access.
It is not possible to pay for your subscription using a Discover credit card, PayPal, or E-transfer.
Why did my payment fail?
There are a number of reasons a payment can fail. If your card is being declined we suggest checking your bank isn't blocking a charge from Thinkific Labs. You can learn more in Why did my Thinkific subscription payment fail?
Why is my browser not loading the payment page?
If the payment page isn't loading as expected in your browser, try browser troubleshooting and checking the system requirements and supported browsers.
If you are having any issues signing up for a paid account, please contact the Support team.
Will I lose access to the features on my plan if I downgrade?
If you downgrade your paid plan to a lower-level paid plan, you will lose access to the corresponding plan-level features right away.
If completely cancel your paid plan, you will retain access to your plan until the end of your billing period. Note that you will lose access to any add-on features, such as additional course admins, immediately.
I recently canceled, why can't I resubscribe to my previous Thinkific subscription right away?
If you have recently canceled your Thinkific subscription and are still within your current billing cycle, you may not see the option to re-subscribe to your previous subscription. In this case, you have the following options:
- Wait until the end of the billing period and resubscribe to the same paid plan.
- Upgrade or downgrade your paid plan - this change will take place immediately.
- Reach out to our support team.