- How are recurring Thinkific subscription payments handled by Thinkific?
- What happens if my Thinkific subscription transaction fails?
- How can I renew my Thinkific subscription?
The Reserve Bank of India has mandated new rules for how recurring transactions are handled for Indian credit and debit cardholders. Starting in October 2021, regulatory requirements apply to recurring auto-renewable subscriptions preventing these subscriptions from auto-renewing without in-situation consent of the customer, if using an Indian bank to process their payment.
In response to these new mandates, Thinkific is updating how subscription renewals are handled when a payment fails. Should a subscription payment fail, you will receive a warning email of the failure with steps to correct the failed payment. After 4 unsuccessful payment attempts your subscription will be cancelled and your site will be automatically moved to the Free plan.
For more information on failed payments, check out our article Why did my Thinkific subscription payment fail?
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Why did my Thinkific subscription payment fail?