When students make purchases on your Thinkific site, you can enable Thinkific order receipts and also have various payment notification options if you are integrated with Stripe or PayPal.
In this article:
Site Owner Order Notifications
Thinkific Order Receipts
You can enable order receipts that will automatically be emailed to a student when they make a purchase on your site using Stripe or PayPal.
An order receipt will be sent for one time payments and for the initial payment in payment plans or subscriptions. For subsequent payment receipt options, see Stripe Payment Notifications.
Here's an example of a Thinkific order receipt email that your students will receive:
To Enable Thinkific Receipts
- Go to Support Your Students
- Select Notifications
- In the upper left menu, select Student email notifications
- Toggle on Send students a receipt when they make a purchase
Important Considerations
- An order receipt is only sent for paid courses; it is not sent for enrollments in free previews or free courses
- An order receipt will be sent for a paid course that has been discounted with a coupon.
- An order receipt will be sent for one time payments and for the initial payment in payment plans or subscriptions. For subsequent payment receipt options, see Stripe Payment Notifications.
- For a record of all of your orders, please see your Orders Report.
- We don't currently have the option to customize this receipt. If you would like to add your vote to this feature request, please let us know! Also consider enabling/customizing receipts in Stripe.
Site Owner Order Notifications
As the Site Owner, you can enable order notifications to receive an email when a student completes an order.
Here's an example of the order notification you will receive:
To Enable Site Owner Order Notifications:
- Go to Support Your Students
- Select Notifications
- In the upper left menu, select Notify me when
- Toggle on A new order occurs
- Click Save
These notifications are only sent to the Site Owner. If you would like additional members on your team to receive this, we recommend setting up a forwarding rule in your email provider. If you would like to add your vote to this feature request, please let us know!
Stripe Payment Notifications
When integrating with Stripe, you will have various options to enable receipts for your customers directly in Stripe.
Stripe Account Owner Notifications
If you would like email notifications for Stripe payments as the course creator, see instructions here: Set up account email notifications
Stripe Customer Receipts
To send payment or refund receipts to your customers automatically see: Email receipts
To receive or send notifications regarding failed payments see: Send your Users Emails for Failed Payments
If you have any questions about setting up these options, please contact Stripe.
PayPal Payment Notifications
When integrating with PayPal, you and your customers will receive notifications by default. You can adjust your personal notification settings under Account Settings > Notifications in PayPal.
If you have any questions setting this up, please contact PayPal.
Stunning Integration
If you are using Stripe and interested in using notifications to help recover failed and overdue payments from your students, we also recommend checking out our Stunning integration.
More About Orders