Student Order Receipts and Payment Notifications

Accept Payments with PayPalAutomatically send Thinkific order receipts to your students when they make a purchase on your Thinkific site.

Thinkific Order Receipts

Thinkific order receipts are turned on by default to automatically email a student's receipt when they make a purchase on your site for users with Thinkific Payments set as their default payment processor. They can be turned on for creators using Stripe or PayPal.

Order receipts will be sent for all payment types (one time payments, payment plans or subscriptions). Subscription emails will only be sent after the first payment, for payments made through Stripe and Paypal; view the sections below for more information on setting up recurring (payment plan and subscription) receipts through these payment processors.

Here's an example of a Thinkific order receipt email that your students will receive:

If you are using Thinkific Payments to accept payments, students receipts will additionally contain the following:

The student's name and address
Sales Tax and Tax information (if applicable)
Gift recipient information and gift URL (if a buyer has made a gift order)
Seat management options (if a buyer has made a group order)

Here is an example of a receipt for a Group Order:

Thinkific Refund Receipts

With Thinkific Payments, you can also refund students directly from your Thinkific dashboard and students will receive and refund receipt. Thinkific refund receipts are not available with Stripe or Paypal.

Here is an example of a refund receipt:

To Enable/Disable Thinkific Order and Refund Receipts

From your Admin Dashboard, select Users
Select Notification Emails
Select Student
Toggle on/off Receipts: Send students a receipt when they make a purchase

Important Considerations

Whether you are using a Performance Checkout or Two-Step Checkout, an order receipt is sent for all enrollments including paid and free courses. There is currently no option to turn this feature off.
An order receipt is not sent for enrollments in free previews.
An order receipt will be sent for gift and group order seat redemptions.
An order receipt will be sent for a paid course that has been discounted with a coupon.
For a record of all of your orders, please see your Orders Report.
Students can view their Order History from their Student Account and Profile. Students also have the option to print order summaries from this area of their account.
We don't currently have the option to customize this receipt.
Consider enabling/customizing receipts in Stripe.

Site Owner Order Notifications

As the Site Owner, you can enable order notifications to receive an email when a student completes an order.

Site Owners and Site Admins are automatically notified by email when a student completes a free or paid order. This way, you do not miss new orders even if they are free!

Here's an example of the order notification you will receive:

To Enable Site Owner Order Notifications:

From your Admin Dashboard, select Users
Select Notification Emails
Select Admin
Toggle on New order
Click Save

These notifications are only sent to the Site Owner. If you would like additional members on your team to receive this, we recommend setting up a forwarding rule in your email provider. If you would like to add your vote to this feature request, please let us know!

Thinkific Payments Notifications

Users who have set up Thinkific Payments as their payment processor will have both one-time and recurring (payment plan and subscription) order receipts emailed to their students.

Refund receipts will also automatically be sent for Thinkific Payments refunds.

Receipts are toggled on for Thinkific Payments users by default however, you are able to turn this option off if you prefer to send manual receipts.

Stripe Payment Notifications

When integrating with Stripe, you will have various options to enable receipts for your customers directly in Stripe.

Stripe Account Owner Notifications

If you would like email notifications for Stripe payments as the course creator, see the instructions here: Set up account email notifications

Stripe Customer Receipts

To send payment or refund receipts to your customers automatically see: Email receipts

To send notifications regarding failed payments see: Failed Payment Alerts

If you have any questions about setting up these options, please contact Stripe.

PayPal Payment Notifications

When integrating with PayPal, you and your customers will receive notifications by default. You can adjust your personal notification settings under Account Settings > Notifications in PayPal.

If you have any questions setting this up, please contact PayPal.

Stunning App

If you are using Stripe and interested in using notifications to help recover failed and overdue payments from your students, we also recommend checking out our Stunning app.