Student Order Receipts and Payment Notifications

Thinkific order receipts can be automatically sent to your students when they make a purchase on your Thinkific site. These can be toggled on or off. You can also set up additional payment notification options if you are integrated with Stripe or PayPal.

Thinkific Order Receipts

Thinkific order receipts are turned on by default to automatically email a students' receipt when they make a purchase on your site for users with Thinkific Payments set as their default payment processor. They can be turned on for creators using S tripe or PayPal.

Order receipts will be sent for all payment types (one time payments, payment plans or subscriptions). Subscription emails will only be sent after the first payment, for payments made through Stripe and Paypal; view the sections below for more information on setting up recurring (payment plan and subscription) receipts through these payment processors.

Here's an example of a Thinkific order receipt email that your students will receive:

Thinkific Refund Receipts

With Thinkific Payments, you can also refund students directly from your Thinkific dashboard and students will receive and refund receipt. Thinkific refund receipts are not available with Stripe or Paypal.

Here is an example of a refund receipt:

To Enable/Disable Thinkific Order and Refund Receipts

Go to Support Your Students
Select Notifications
In the upper left menu, select Student email notifications
Toggle on/off Receipts: Send students a receipt when they make a purchase

Important Considerations

Order receipts are sent from noreply@notify.thinkific.com
If you're using Two-Step Checkout, an order receipt is only sent for paid courses; it is not sent for enrollments in free previews or free courses
If you're using Performance Checkout, an order receipt is sent for all enrollments including free courses. There is currently no option to turn this feature off.
An order receipt will be sent for a paid course that has been discounted with a coupon.
For a record of all of your orders, please see your Orders Report.
Students can view their Order History from their Student Account and Profile. Students also have the option to print order summaries from this area of their account.
We don't currently have the option to customize this receipt. If you would like to add your vote to this feature request, please let us know! Also consider enabling/customizing receipts in Stripe.

Site Owner Order Notifications

As the Site Owner, you can enable order notifications to receive an email when a student completes an order.

Here's an example of the order notification you will receive:

To Enable Site Owner Order Notifications:

Go to Support Your Students
Select Notifications
In the upper left menu, select Notify me when
Toggle on A new order occurs
Click Save

These notifications are only sent to the Site Owner. If you would like additional members on your team to receive this, we recommend setting up a forwarding rule in your email provider. If you would like to add your vote to this feature request, please let us know!

Thinkific Payments Notifications

Users who have set up Thinkific Payments as their payment processor will have both one-time and recurring (payment plan and subscription) order receipts emailed for their students.

Refund receipts will also automatically be sent for Thinkific Payments refunds.

Receipts are toggled on for Thinkific Payments users by default, however you are able to turn this option off if you prefer to send manual receipts.

Stripe Payment Notifications

When integrating with Stripe, you will have various options to enable receipts for your customers directly in Stripe.

Stripe Account Owner Notifications

If you would like email notifications for Stripe payments as the course creator, see instructions here: Set up account email notifications

Stripe Customer Receipts

To send payment or refund receipts to your customers automatically see: Email receipts

To send notifications regarding failed payments see: Failed Payment Alerts

If you have any questions about setting up these options, please contact Stripe.

PayPal Payment Notifications

When integrating with PayPal, you and your customers will receive notifications by default. You can adjust your personal notification settings under Account Settings > Notifications in PayPal.

If you have any questions setting this up, please contact PayPal.

Stunning App

If you are using Stripe and interested in using notifications to help recover failed and overdue payments from your students, we also recommend checking out our Stunning app.