Sometimes we need to schedule downtime for routine maintenance to make sure our Thinkific platform is running optimally! Learn what happens to your course site and other services that connect to it when Thinkific isn't available.
In this article:
How do I know when Thinkific is going to perform routine maintenance?
We will always provide notice for routine maintenance that disrupts our service. You will receive an email with details to your Site Owner email address and there will also be various prompts in-app. We also send one final notice on the day of the service interruption.
You can check and subscribe for real time status updates of the Thinkific application here: http://status.thinkific.com
If the maintenance requires full system downtime, you and your site visitors will see a white-labeled message explaining that your site is undergoing maintenance and will be available again shortly.
How often does Thinkific maintenance require scheduled downtime?
This is rare, as only fundamental system updates require a period of downtime. Though it’s crucial to make sure our product stays best-in-class, we understand that this may inconvenience you. That’s why we’ll make sure to tell you as far in advance as possible.
How long will the maintenance last?
The maintenance period will be specified in the message we send to you. Look out for that message in your inbox or as a prompt when you sign into your Thinkific course site. It's best to check our status page for real time updates about when the maintenance is completed or if there are any unplanned delays.
Do you inform my students about the downtime for me?
No, we don’t notify your users about the interruption of service. However, we will let you know about the required maintenance as soon as possible so you can prepare a notification for your students if you would like. Your students will also see the message shown above if they visit your site during downtime.
Will I be able to access my site?
You will not have access to your course site during routine maintenance. If we are performing routine maintenance on a specific service and only certain areas will be impacted, we will include this in the message we send to you.
Service and Feature Availability During Maintenance
|Feature||Availability During Maintenance||Will there be automatic retries?||Additional Details|
|Thinkific Checkout||Unavailable||No||When your course site is down, your checkout will not be available. New students will need to sign up for your course after the routine maintenance.|
|Stripe - Recurring payments||Unavailable||Yes||
Subscriptions and payment plans will process during maintenance.
|Thinkific Payments Beta - Recurring payments||Unavailable||Yes||
Subscriptions and payment plans will process during maintenance.
If a video has completely uploaded before maintenance and is currently processing, your video will complete processing in the background and will be accessible in your Video Library.
If your video has not fully uploaded when maintenance starts, you will need to upload it again later.
|Thinkific Certificates||Unavailable||N/A||Thinkific Certificates will not be available. This includes the public facing certificate page. Visitors will see the maintenance message included above.|
If you send out a bulk email and it reaches our servers before maintenance begins, they will send as expected.
To avoid possible interruptions when sending near the maintenance window, we recommend waiting until after maintenance to send any bulk emails.
|Brillium Exams||Available, however action is required after maintenance||No||
If a student opens your exam before downtime begins, there is a chance they will complete it while we are still down.
You will need to manually resend the results from Brillium to Thinkific when we are back online.
Thinkific App Store and Apps
|Apps||Availability During Maintenance||Will there be automatic retries?||Additional Details|
|App Store||Available for browsing only||N/A||The App Store will only be available for browsing as a visitor. If you are logged into the App Store, you will see the maintenance message included above.|
Apps in general will not be available during maintenance. See below for specific exceptions.
If you are using a third-party app that you login to outside of Thinkific, you will still have access as this is a separate service.
|SamCart - Purchase and enroll student||Purchase only available||No||
Payments will still be processed by SamCart, but the student will not be enrolled into the course. Once downtime is complete, please manually enroll any student that attempts to purchase through your SamCart checkout during maintenance.
|Shopify - Purchases||Partially available||Yes||
If you are an existing Shopify customer and students purchase your course during maintenance, the user creation and/or enrollment will not process immediately.
New users and enrollments will be created once maintenance is complete.
|Shopify - Creating a new course from Thinkific App in Shopify||No||N/A||Although you will be able to access the Thinkific App from your Shopify account, you cannot make any changes to existing courses or create a new course. You will see a message in the app indicating that it is unavailable.|
|Zapier Actions||Unavailable||Yes||Zapier will not be available, but actions will automatically retry when we are back online.
You will not need to manually retry failed zaps.
|Zapier - Create and edit zaps||Unavailable||N/A||You will not be able to create new zaps or edit existing zaps connected to Thinkific during downtime.|
Partners and Developers
|Service/Feature||Availability During Maintenance||Will there be automatic retries?||Additional Details|
|Partner Portal||Partially available||N/A||You will be able to access partner.thinkific.com, however not all services will be available. For example, you will not be able to log into a client's site. There will be messages on the site indicating this.|
|Webhooks||Unavailable||Yes||Webhooks will continue to send until the the maximum retry limit is hit — any events that were still retrying when maintenance occurs will continue to retry as normal. No new events will fire once we go offline.|
All API actions will be unavailable. Thinkific will return a 503 error message.
If a student logs in via SSO during the downtime and a new user needs to be created in Thinkific, the user will not be created. The student will need to try again when we are back online.