Scheduled System Maintenance

Sometimes we need to schedule downtime for routine maintenance to make sure our Thinkific platform is running optimally! Learn what happens to your course site and other services that connect to it when Thinkific isn't available.

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In this article:

General FAQ

Service and Feature Availability During Maintenance

Thinkific Features

Thinkific App Store and Apps

Partners and Developers

General FAQ

How do I know when Thinkific is going to perform routine maintenance?

We will always provide notice for routine maintenance that disrupts our service. You will receive an email with details to your Site Owner email address and there will also be various prompts in-app. We also send one final notice on the day of the service interruption.

You can check and subscribe for real time status updates of the Thinkific application here: http://status.thinkific.com

If the maintenance requires full system downtime, you and your site visitors will see an unbranded message explaining that your site is undergoing maintenance and will be available again shortly.

The message on the web version of your Thinkific site:

The message on the mobile app:

How often does Thinkific maintenance require scheduled downtime?

This is rare, as only fundamental system updates require a period of downtime. Though it’s crucial to make sure our product stays best-in-class, we understand that this may inconvenience you. That’s why we’ll make sure to tell you as far in advance as possible. 

How long will the maintenance last?

The maintenance period will be specified in the message we send to you. Look out for that message in your inbox or as a prompt when you sign into your Thinkific site. It's best to check our status page for real-time updates about when the maintenance is completed or if there are any unplanned delays.

Do you inform my students about the downtime for me?

No, we don’t notify your users about the interruption of service. However, we will let you know about the required maintenance as soon as possible so you can prepare a notification for your students if you would like. Your students will also see the message shown above if they visit your site during downtime.

Will I be able to access my site?

You will not have access to your course site during routine maintenance. If we are performing routine maintenance on a specific service and only certain areas will be impacted, we will include this in the message we send to you.

Will my students be able to use the mobile app during the maintenance?

Your students will not be able to use the Thinkific mobile app or your Branded mobile app during the maintenance window. When trying to access the mobile app (Thinkific or branded mobile), they will the following message:

Service and Feature Availability During Maintenance

Thinkific Features

Feature	Availability During Maintenance	Will there be automatic retries?	Additional Details
Thinkific Communities	Unavailable	N/A	Thinkific Communities will display the same maintenance message as displayed above
Thinkific Mobile app	Unavailable	N/A	When your site is down, your learners will not be able to access your learning products through a mobile app. The mobile app will display a mobile maintenance message as displayed above.
Branded Mobile apps	Unavailable	N/A	When your site is down, your learners will not be able to access your learning products through a mobile app. Your Branded mobile app will display a mobile maintenance message as displayed above.
Thinkific Checkout - new free orders or orders through Thinkific Payments, Stripe, or Paypal	Unavailable	No	When your site is down, your checkout will not be available. New students will need to sign up for your course or purchase your products after the routine maintenance.
Stripe - Recurring payments	Available for existing recurring payments	Yes	Existing subscriptions and payment plans will continue to process during the maintenance but will be reflected in Thinkific after the maintenance.
Thinkific Payments - Recurring payments	Available for existing recurring payments	Yes	Existing subscriptions and payment plans will continue to process during the maintenance but will be reflected in Thinkific after the maintenance.
Video processing	Available	N/A	If a video has been completely uploaded before maintenance and is currently being processed, your video will complete processing in the background and will be accessible in your Video Library. If your video has not been fully uploaded when maintenance starts, you will need to upload it again later.
Thinkific Certificates	Unavailable	N/A	Thinkific Certificates will not be available. This includes the public facing certificate page. Visitors will see the maintenance message included above.
Bulk Emails	Unavailable	No	If you send out a bulk email and it reaches our servers before maintenance begins, it will be sent as expected. To avoid possible interruptions when sending near the maintenance window, we recommend waiting until after maintenance to send any bulk emails.
Brillium Exams	Available, however action is required after maintenance	No	If a student opens your exam before downtime begins, there is a chance they will complete it while the system is unavailable. You will need to manually resend the results from Brillium to Thinkific when we are back online.

Thinkific App Store and Apps