- How do I switch back to Stripe?
- Can I change from Thinkific Payments to Stripe?
- Can I use Stripe instead of Thinkific Payments?
Thinkific Payments is the default payment processor for all new Thinkific Creators on any plan level. However, if you are on an eligible plan, you can switch your payment processor to accept payments with Stripe.
To start processing payments through Stripe, please contact the Support team to have Thinkific Payments disabled on your site. Once you've set up Stripe, or if you had previously used Stripe and your account remains connected to your site, it will automatically become your default payment processor, ensuring that all future purchases are seamlessly processed through Stripe.
Your Existing Thinkific Payments Subscription
Option 1: Continue processing existing recurring payments through Thinkific Payments
Existing student subscriptions on Thinkific Payments won't be automatically migrated to Stripe upon switching payment processors. All active student subscriptions will continue to be processed by Thinkific Payments until the student cancels their subscription. Students with active Thinkific Payment subscriptions will continue using Thinkific Payments for future purchases (both one-off and recurring) and will still be able to edit their credit card information. This ensures that the student's credit card is stored in one place and that their active subscriptions don’t get interrupted by the change in payment processors. Once students no longer have active Thinkific Payment subscriptions, their future purchases will be processed through Stripe.
Option 2: Have your students cancel their subscription and sign up again through Stripe
Existing student subscriptions on Thinkific Payments won't be automatically migrated to Stripe upon switching payment processors. To reduce the transition time from Thinkific Payments to Stripe, you can send a mass user email to request your students to cancel their subscriptions and sign up again through Stripe. You can also include a coupon within your email to further facilitate this transition by incentivizing your students. Once your students cancel their original subscriptions, they will lose access to your product on the date their next recurring payment is due and can simply sign up again to restart their subscriptions. Course progress will not be impacted.
During this transition period, you will still have access to Thinkific Payment-related functionality such as the Thinkific Payments section in your site settings, the payouts page, and the ability to refund transactions processed by Thinkific Payments. Your in-transit payouts and payouts for renewal payments for Thinkific Payments subscriptions will continue to be processed by Thinkific Payments until all subscriptions are canceled. If you run into any issues with your Stripe checkout, re-save the prices on your products on your Thinkific site. This will ensure the product prices are sent out to Stripe.