Question
- When my students cancel their subscriptions, is there a way to get feedback on why they canceled?
- Are there any surveys provided for students who decide to cancel their subscriptions?
- Is there a survey option available specifically for students who cancel their subscriptions?
- Can I offer a survey to collect feedback from students when they cancel their subscriptions?
Solution
At the moment, we do not have an automated survey in place to gather feedback from students regarding their subscription cancellations. However, you have the option to set up a similar system! To begin, we recommend enabling cancellation notifications through our Automated Email Notifications feature.
Once you have activated cancellation notifications, you can initiate a retention campaign using your preferred email service provider, such as MailChimp. Another option is to explore automation through Zapier. For instance, you can create a trigger that sends an email containing your survey questions whenever a student cancels their subscription.