Mobile App FAQ - Frequently Asked Questions

The app is considered an additive complement to the web experience. From our research, students want to use the app for learning on the go and accessing creators' content in the most convenient way for them. This can include lessons, interacting in communities, and finding out what’s going on via notifications.

Students (depending on their enrolment) will be able to spend the majority of time on the app, however, they will still need to access the web to complete actions, such as:

• completing / revisiting unsupported lessons
• enrolling in / purchasing learning products
• participating in live events
• updating their account / accessing certificates

Based on feedback from learners, we deemed that this functionality was better suited for the web app as it provided the best user experience.

Both the Thinkific Mobile app and Branded Mobile app offer features that are unique to the mobile experience. These features include:

• Drip Lessons release notifications: Students can now receive notifications on their mobile app letting them know when previously-locked lessons are available!
• Push notifications for community activity: draw students back in and keep engagement high with the new push notifications. Students get notified when new activity happens in the communities they are enrolled in.

We are continuously working on bringing more unique features, so if you have any feedback on what you would like to see on the app, please send us a quick email!

There are no regional access limitations. We are global, so the Thinkific Mobile app works everywhere Thinkific does.

For mobile device operating system requirements, see: OS (Operating System) Requirements for the Thinkific Mobile App.

Yes! Your users will be able to access both communities and courses, however, there are some course features that are not currently supported. To learn more, check out Supported Course Features, Supported Community Features.

Students are able to search for all Thinkific schools that have enabled a Thinkific Mobile app feature from the login screen. It is not possible to hide a specific school from this list. To hide your school, you would need to disable the Mobile app feature. Please note that this will prevent all students from accessing your site via a mobile app.

If you are just testing the app and using a test site with no students or a sandbox site, another option is to give your school an obscure name, so it cannot be easily found by others.

If hiding your school from the search result is important to you, we recommend considering a Branded mobile app solution: Maximize Your Brand Potential With the Branded Mobile App.

Your students will need to make sure they are using the right email when logging in or using the same login option that they used to create an account.

Specifically, if a student created an account using one option (e.g. an email), but is signing in using Apple SSO with the Hide My Email feature enabled, they will create a new account instead of accessing their original one. In cases where this happens, you can always delete the duplicate student account.

No, the Thinkific Mobile App does not support the delivery of the content offline. You can allow your students to download certain lesson content (videos, PDFs, audio) and they can view it directly on their devices.

We have prioritized supporting lessons that have the most value to learners on mobile. We are excited to offer a mobile experience that gives courses and communities more reach, right from the outset.

We want to strike the right balance between course material and community interactions early on to help you build and retain an engaged audience. While we will build support for more lesson types in the future, the focus at this stage is on prioritizing features that drive unique value to learners on a mobile channel.

Examples of lesson types we do not yet support in the app include quizzes, assignments, and live lessons. We would love to hear more about your experience with what we have built and your priorities. If you have feedback about what you'd like to see in the app, we want to know! Please send us a quick email to let us know what functionality would be most valuable to you.

Yes! Both Downloads and PDF lesson types are available on the Mobile App. Additionally, you can allow your students to download certain lesson content (videos, PDFs, audio) and they can view it directly on their devices. To learn more about supported lesson types within your Courses, check out Supported Course Features.

At this time we do not plan to support on-lesson discussion in the app. For creators looking to facilitate course and lesson discussions, we encourage you to create a Community space linked to your course material. This will allow your students to easily access a community from within a course and vice versa, keeping the conversation going. 

Yes, any time a student completes lessons or courses on the Mobile app, their progress is updated, similar to how it would be on the web version of Thinkific. This means that webhooks that use a Lesson Completed or an Enrollment Completed event or Zapier using a Lesson Completed or a Course Completed triggers will fire.

Yes. If a student completes a lesson on the mobile app, it will be marked as complete in the web version as well. This is also true for the reverse.

Yes! Community members can add media, videos, and files to their posts using the Mobile App. To learn more about how your users will experience communities on the Mobile App, check out Communities in the Mobile App (Student Resource).

It is not possible to unsubscribe from push, in-app, or web app notifications or customize which push or in-app notifications your community members will receive. They can unfollow specific posts individually if they do not want to get updates about new comments or replies. They can also unsubscribe from all email community notifications by following the instructions here: Community Guide (Student Resource).

Your community members need to ensure that the Thinkific Mobile app has permission to send notifications. They can enable these permissions within the app, see the instructions here: Communities in the Mobile App (Student Resource).

No, the Thinkific Mobile App does not support school administration. Site Owners and Admins (and users with other roles other than Student) will need to use the web version of Thinkific.

Yes! However, you won't be able to make any changes from within the app. Any changes you make must be done on the web (browser) version of your site, and they will then be reflected for your audience in the Mobile App!

To make your products available on the Mobile App, you'll need to enable Mobile from the Settings in your Admin Dashboard. To learn more about how to do this, visit our article: Increase Engagement With the New Thinkific Mobile App.

The app follows all branding as set by the default course player/community color. For detailed instructions, see: Style and Logo Settings for Your Mobile App.

The school name, logo, color, and subdomain displayed on the login page for your school are all included in a QR code or a dynamic link. If you have updated that information after you shared your link or QR code, you will need to reshare them again. Otherwise, students using the old link or the old QR code will see outdated information or style on your login page.

Not at this time. The app follows all branding as set by the default course player/community color. For detailed instructions, see: Style and Logo Settings for Your Mobile App.

No. Thinkific manages how lessons, pages, and the app looks overall. You can customize the color scheme and your logo. For detailed instructions, see: Style and Logo Settings for Your Mobile App.

No, Thinkific App Store apps are not currently supported in the Thinkific Mobile app or a Branded Mobile app.

No, at the moment, the Thinkific mobile app is only available in English and French. The language setting for the mobile app is determined by the language of the device and applies to the default text only (e.g. buttons, tab names, etc).

In addition to unique Mobile features (see above), a Branded Mobile app comes with the following features:

• Your own Google Play Store and Apple App Store listings: This makes it easy for your audience to discover your branded mobile app while giving you the flexibility and control to personalize your listing to reflect your brand.
• App with your own brand name, colors, app icon, and loading screen: allowing you to maintain your brand identity throughout the entire mobile experience.

Yes, you can have more than one branded app. Each app incurs a monthly fee and is specific to a Thinkific site (not multiple sites).

You will own and have the power to edit the look and feel of their app store listing and respond to reviews.

The great news is that there is no maintenance required from you when it comes to the app functionality! We have a dedicated team who are regularly making improvements to the functionality of the app, supporting all technical improvements and ensuring the app runs well for your audience.