- Locate a list of unsuccessful student payments within Stripe
- View all of the delinquent student payments in Stripe
- Within Stripe, navigate to the Customers page
- Select the Filter button to open the filtering options
- Check the box beside Delinquent
- Select Done
App Store Solution: Stunning
If you’re using Stripe to collect payments on your Thinkific site, you can also install Stunning from the Thinkific App Store to help recover failed and overdue payments from your students.
Stunning allows you to retain more of your subscription and monthly payment revenue by prompting students to update their credit cards themselves when their current card on record is no longer working, or even before their expiration date hits.
- To make changes to what happens automatically when a student's payment plan fails, see: What happens if my student's subscription or payment plan fails?
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What happens if my student's subscription or payment plan fails?