If you are experiencing unexpected behavior on your Thinkific site, it may be browser related. Make sure to check out the basic browser troubleshooting steps below!
In this article:
How to Test If an Issue Is Browser Related
Common Browser Related Issues
Thinkific is a browser based app, which means sometimes you'll run into issues that are browser specific. We use internet browsers everyday, and it's good to be aware of some common browser related issues that you might come across, as these often have simple fixes!
Here are some common browser related issues:
- Slow page loads or app performance
- Trouble viewing or editing your site. Maybe you see an error message or the page looks odd!
- Browser crashing
How to Test If an Issue Is Browser Related
If you'd like to run a quick test to see if the issue you are experiencing is browser-specific, the best way is to log in to your site in a different browser and perform the same action. If the behavior is different in the new browser, then it is browser-specific. Make sure to complete all the browser troubleshooting steps below!
Browser Troubleshooting Steps
- Make sure you are using a supported browser and that your browser is up to date (Chrome or Firefox are our top recommended browsers)
- Refresh your cache and restart your browser. This is often all you need to resolve basic issues!
- Try accessing your site in a Private or Incognito window, like Chrome's Incognito Mode, or Firefox's Private Window. This opens a fresh browser window without any extensions or settings blocking your content.
- If you are opening the page from a bookmark, try opening it by finding the page directly instead. In some cases, if a page has been updated since it was bookmarked, you may see an error when you attempt to load the bookmarked page.
- Try out a different browser (Chrome, Firefox, etc). Sometimes the issue can be browser-specific.
- Try disabling your browser extensions to see if there is a conflict
- Sometimes, services like pop-ups and/or ad-blockers may cause issues when viewing the site. In rare cases, anti-virus software may also contribute to issues viewing Thinkific. If this happens to you, please follow the steps under "what's next" to reach out and let us know!
- Try a different device or computer (mobile phone, tablet, PC/Mac laptop/desktop, etc.). It is rare, but sometimes a certain device has trouble with a content type.
- Restart your device
What's Next?
If you are still experiencing an issue after trying all the steps above, get in contact with the following details for us to investigate further!
- Description of the issue
- A screenshot of the issue
- A recording of the issue using the following tool, which will capture logs to help our team investigate: https://jam.dev/
- The page URL, course name, or community this relates to
- What browsers have you tried? Use this site to find your browser and copy the link to share it with us: https://www.whatismybrowser.com/
- If applicable, the course lesson this relates to
- If it's a student issue, the name/email of the student
For additional details to provide our Support Team, you can follow the steps in our Diagnosing Issues with the Browser Console article.