Need help or want to contact Thinkific Support? This article outlines the available ways to get help, including self-service resources and options for contacting our Support team.
Note
Note that to better serve you and provide personalized service, you are required to login to your Thinkific account to use our chatbot and contact support. If you are unable to login, please see Why can't I login to my Thinkific site?
Whether you’re looking for quick answers and guidance or need to speak with a human support agent, Champ—our AI-powered chatbot—is your starting point for all support. Accessible 24/7 once you're logged in to your Thinkific site.
Here's how to start a chat with Champ:
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Click the chat icon at the bottom-right corner
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Ask your question or describe the issue
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If you need more help, simply ask for your preferred contact method, like “live chat” or “submit email” to connect with our support agents
Human support is available on all paid plans. You can review support options based on your plan on our Pricing Page.
Support availability:
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Monday to Friday, 3 a.m. to 5 p.m. PT
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Support channels: live chat, email, and phone (depending on your plan)
You can find help directly from your Thinkific Admin Dashboard. Just click the Resource Center option in the navigation menu.
Here you can find helpful resources, such as:
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Feature walkthrough videos
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Free training
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Direct access to the Help Center
The Help Center includes FAQs, troubleshooting, and step-by-step guides. Use the search bar to find answers fast — or simply ask Champ, our chatbot, to search the Help Center for you.
As the Site Owner, you are responsible as the first point of contact for your students. Here's how support works for them:
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Students can access your support email via the Support link in their account menu
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Share our Troubleshooting Tips with your students to help resolve common issues
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If the problem persists, gather as much info from the student as possible and contact support via Champ
You’re the subject matter expert — we're here to back you up if deeper technical help is needed.
If you are looking for marketing resources, content tips and tricks, community building or course creation material, we have a few options:
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Join our Facebook Group to chat with other course creators
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Check out our Blog for great ideas
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See our Resources page for handy guides
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View our Webinar if you are just getting started with online courses
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Stop by our Training Center for some great courses to keep you on track
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Reach out to a professional in our Experts Marketplace
If you're unable to access your site or can't use the chatbot, you can reach out through our contact form.
Submit a request using the Contact Form →
This form is a good option if you:
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Are locked out of your account or having login issues
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Can’t use the in-app chat for any reason
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Don't have a Thinkific account yet
Once submitted, our Support Team will review your request and get back to you via email. Please note that response times may be longer through this channel.