Branded Mobile: Maintain Your App

Thinkific will provide regular updates for your branded mobile app once it is live, but to ensure that updates can be provided in a timely fashion, please follow the steps below. This will ensure that your app is maintained and you get access to new features as they are released!

About App Maintenance

Thinkific will provide regular updates for your branded mobile app once it is live. In order for us to update your app in a timely fashion, please ensure that you're regularly performing these steps as needed. Each new version of your branded mobile app will include improvements and bug fixes that will enhance your student experience. This article will outline steps and procedures to keep your branded mobile app in good health.

Apple and Google will typically email you when they require additional steps.

Keep Your Agreements Up to Date

Both Apple and Google require you, as the account owner of your app store accounts, to agree to certain terms and conditions to make use of their app stores. Occasionally, brand new agreements or new versions of an existing agreement become available and must be signed before we can upload a new version of the app. Follow the instructions below to sign these agreements.

Sign Agreements in the Apple App Store

Go to App Store Connect
Click Business on the top bar
If prompted, select your business entity
Review the header for any outstanding prompts and complete them
Review the status column for any agreements that are not Active and complete them

Sign Agreements in the Google Play Store

Go to your Google Play Console
Review the space under your organization name for any outstanding agreements

Complete Identity Verification Steps

Both Apple and Google require that the account owner's identity be verified before we can publish or update your branded mobile app. Occasionally Apple and Google require new verification steps or additional identity information. Follow the instructions below to update this information.

Verify Identity in the Apple App Store

Go to App Store Connect
Review the header for any outstanding prompts and complete them

Verify Identity in the Google Play Store

Go to your Google Play Console
Review the space under your organization name for any outstanding identity verification steps

Update App Logo or App Listing

Learn how to navigate your app listings here: Branded Mobile: Navigate Your App Listings.

Through the course of owning your branded mobile app, you may want to update your app logo, or your app's listing in some way. If you want to update your app, we'll take care of this change request for you. To do so:

Reach out to Thinkific's Branded Mobile Team via email
Include the details of what you want to change (e.g.)
1. Provide a new, high-resolution square app logo
2. Provide a specific copy of how you want your listing changed
3. Provide a list of courses you want us to use for your screenshots

Important Considerations

Ensure that all of your agreements and identity verification steps are complete before submitting a change request. We cannot publish changes until you are up to date.
In order for us to complete your update, we must wait for a new version of the branded app to be available. Apple does not allow us to update a listing without a new app version.