Sell multiple seats at once with the TCommerce: Group Order feature! Reduce your administrative burden and allow your customers to purchase several seats at the same time.
In this article:
About This Feature
The Group Order feature gives you the ability to offer your customers a streamlined way to offer multiple seats for the same product. No need for workarounds or additional integrations - everything is done through the built-in checkout, which means you can focus on growing your business.
The Group Order feature allows you to:
Save valuable time and energy
Stop spending your valuable time and energy on negotiating, collecting payments, and administrating and get back to creating content and engaging your audience.
Scale your impact
Allow your customers to purchase multiple seats at once - sell more and multiply your revenue.
Streamlined purchasing experience
Tax will be automatically calculated and added on top of the price you set for your Thinkific products before the sale is processed, so your business no longer absorbs the varying tax costs across jurisdictions.
How the Group Order Feature Works
If you are on the Plus plan and do not see this option, please reach out to your dedicated Customer Success Manager to learn more.
The Group Order feature is automatically enabled on all qualifying TCommerce accounts. To access the Group Order feature as well as other great TCommerce features, enable Thinkific Payments on your account: Thinkific Payments.
To disable or enable the Group Order feature:
- Select Settings on your Admin Dashboard
- Select the Orders & Accounts tab, then Group Order Settings
- Check or uncheck the box to enable or disable the feature
- Click Save
With this feature enabled, buyers can easily purchase several seats for your products at the checkout and share the invite link with their students. Students can redeem their seats by using the invite link and creating an account.
Group Orders are available for:
- All product types (course, communities, bundles, etc.)
- Products with a one-time pricing option
- Payments made using any available payment methods (credit card, BNPL, bank transfer, etc)
Group Orders are not available for:
- Products with recurring pricing (subscription or monthly payment)
- Products with order bumps
- Free products
When the Group Order feature is enabled, buyers can easily purchase several seats for your learning products at the checkout by typing in or selecting the right quantity and filling out the necessary information.
When making a Group Order purchase (i.e. purchasing more than one seat), the buyer will not be automatically enrolled in the product. However, they can enroll using the link provided after the purchase.
After the purchase is successfully completed, the buyer is brought to the thank you page with additional seat management options:
- View the order receipt
- Share invites by copying the link
- Track how many invites have been redeemed
- Purchase more seats
The buyer can also access the seat management options by completing the following steps:
- Click on their name in the top right
- Select My Account
- Select Order History
- Click on the Order number
- Click Manage Invites
Additionally, the seat management options can be accessed via a purchase receipt (if enabled). The receipt will show the quantity purchased and the seat management options will be visible at the bottom of the receipt.
To get access to their seat, your student needs to access the course using the invite link. They will be brought directly to the checkout page for the product that they got an invite for, where they will need to create an account to get access to the product.
The rest of the student experience stays the same: students will be brought to the default thank you page or follow the after purchase flow you have set up.
The student will also receive a $0 order receipt (if enabled) that will indicate that no charge has been made.
When a Group Order purchase is made, a unique coupon is generated in the quantity of seats purchased. The coupon name will include the Order number. Every time a seat is redeemed, a coupon is claimed. This allows you to track the number of remaining seats.
New Order Notification
Once a Group Order purchase has been made, a new order notification will be sent to Site Admins (if enabled), which will outline the quantity purchased. A new order notification will also be sent when a seat is redeemed.
The Transaction table will list Group Order transactions made by buyers. You can view the receipt to see the quantity purchased.
As seat redemption transactions are $0 purchases (students do not have to pay to redeem their seats), they are not visible in the Transaction table.
The Orders Table will display Group Order orders and seat redemption orders. Click on the Group Order number to see the quantity purchased.
Click on the seat redemption order number to see the related Group Order. Click on View order in the Promotion section to see the Group Order information.
Group Order Fees
Currently, no fees are charged for Group Order transactions.
Group Order Refunds
You can provide a full or partial refund for a Group Order, however you will need to manually unenroll students who redeemed their seats.
If you are refunding a Group Order that was not fully redeemed, please contact us to disable the remaining seats.
Frequently Asked Questions
Will the tax be collected on Group order purchases?
Applicable tax will be collected on qualified Group Order purchases (based on the buyer’s location). See the TCommerce: Sales Tax Solution to learn more. The tax will not be collected during the seat redemption transactions, as those are $0 transactions.
Why do I need to create an account as a buyer?
You will need to create an account to be able to access the invite links and view your order information.
What happens with the Group Order if I have an after purchase flow?
If an after-purchase flow is set up and a Group Order is made, the after puchase flow is overridden with a custom Thank you page with seat management options. Students redeeming their seats through the invite link will see the after purchase flow that has been set up.
Can I use the Group Order feature and the Gifting feature?
You can enable both features and both options will be available at the checkout. However, the buyer cannot combine both functionalities and gift more than one seat in a product.