Why don't I see a Payments tab for my student in their user profile?

Question

• My student purchased a product through Thinkific Payments but I don't see a Payments tab for their user in the Users tab

Solution

If you are using Thinkific Payments to process student payments through Thinkific's Built in Checkout for your products, you can follow these instructions to view an individual student's payment information.

There are a couple of reasons you may not see a Payments tab in a user's profile:

1. They haven't purchased a product on your Thinkific site (see the Orders Report for more information)
2. They purchased a product with a one-time payment price. The Payments tab will only appear in a user's profile if they have purchased a product with a subscription or payment plan price

You can view orders for one-time payments processed through Thinkific Payments in the Orders Report. 

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Thinkific Payments

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Did my student's purchase go through Thinkific Payments, Stripe, or PayPal?