Deactivate a user to block their sign-in and access to your site without deleting their account or data, and reactivate them at any time to restore full access.
Applies to:
- User role: Site Owner, Site Admin
How to Deactivate a User
You can deactivate a user from the Users table:
- From your Admin Dashboard, select Users
- Select All Users
- Locate or search for the user you want to deactivate
- Select the elipsis (3 dots) at the end of their row
- Select Deactivate
- Review what will happen, then select Deactivate to confirm
You can also deactivate a user from their profile page:
- From your Admin Dashboard, select Users
- Select All Users
- Locate or search for the user you want to deactivate
- Click on the user's name
- Under the Details tab, select Deactivate
- Review what will happen, then select Deactivate to confirm
What Happens when a User is Deactivated?
When deactivated:
- The user loses the ability to sign in and access your site.
- User's course enrollments, progress, certificates, and orders are kept.
- Content they created is kept and is attributed to them.
- By default, deactivated users are hidden from the Users table, but can be found using the Status: Deactivated filter.
- Deactivated users will display the Deactivated status button in the Users table (visible only once filtered by status) and on the user profile.
- You can reactivate them at any time.
The deactivation does not:
- Cancel active user subscriptions. If you want to prevent feature charges, cancel or pause user' subscription.
- Remove the user from third-party integrations.
- Trigger any webhooks or API calls.
- Delete any user data.
How to Reactivate a User
You can reactivate a user from their profile page:
- From your Admin Dashboard, select Users
- Select All Users
- Select Filters and choose Status: Deactivated
- Select the user's name to open their profile
- Select Reactivate
- Confirm the action by selecting Reactivate
The user can sign in immediately with their existing credentials, and their enrollments, progress, certificates, and orders are exactly as they were before deactivation.
Important Considerations
- You cannot deactivate your own account or the Site Owner's account.
- Deactivating a user does not cancel any active subscriptions they have. If you want to prevent feature charges, cancel or pause user' subscription.
- Deactivated users are hidden from the Users table by default. Filter by Status: Deactivated to find and manage them.
Frequently Asked Questions
Where did a user go after I deactivated them?
Deactivated users are hidden from the Users table by default. Select Filters and choose Status: Deactivated to find and manage them.
Does deactivating a user free up a seat or lower my active student count?
No, deactivating a user does not change your active student count or free up a seat.
Can I deactivate a team member, not just a student?
Yes, you can deactivate any user on your site, including team members like Course Admins, as long as they aren't the Site Owner or your own account. Their authored content stays attributed to them.
Do I need to deactivate a user before deleting them?
No, deactivating and deleting are separate, independent actions. Neither is required before the other. Learn more here: User Actions: Overview.
Will a user be notified when I deactivate or reactivate their account?
No, a user does nto receive a notification when their account is deactivated or reactivated.
Related Articles
- Learn more: User Actions: Overview
- Alternative: How to Delete a User
- Related: Thinkific Payments: Manage Student Payments