If you have reset your Thinkific API key, or something else happens to cause your Zapier integration to break, this article will help you get everything back up and running as quickly and smoothly as possible!
In this article:
Before Getting Started...
Before you jump into Zapier, you'll need to copy your Thinkific API key and subdomain. See how to find those here:
- What is my Thinkific subdomain? Note: When copying your subdomain, do not include the .thinkific.com portion of your site URL. See FAQ for details.
- What is my API key?
How to Reconnect Zapier to your Thinkific Account
- Go to https://zapier.com/app/connections. You will have to provide your Zapier account credentials, if you are not already logged in.
- Beside Thinkific, click Reconnect. This will bring up a pop-up that will ask for your API key and Subdomain.
- Paste your new API key and subdomain into the appropriate fields. Note: For your subdomain, do not include the .thinkific.com portion of your site URL. See FAQ for details.
- Click Yes, Continue.
Once you have reconnected, you will not need to re-create any zaps. They will continue to function as expected going forward. Check out details below on how to handle temporary zap errors that may have occurred while your API key was getting updated.
How to Fix Stopped and Errored Zaps After Reconnecting
You will most likely have a number of automated tasks in Zapier that returned errors due to the change in API key. To make sure those actions still go through, you will have to rerun those tasks manually:
- In your Zapier sidebar, go to Task History.
- Click on the Task Log tab.
- Click on 'All Statuses' to filter on a new status, and select the Stopped/Errored status. Click away from the selection area to run the filter. This will bring up a list of all the Zaps that were unable to run due to still having the old API key.
- Click the checkbox at the top left of the list and choose to select all the tasks.
- Once they are selected, click on the 'Play 5000' button. This will run all your selected tasks with the new API key.
- If you have more than 5000 stopped tasks, you will need to do this more than once. (Keep in mind that the button always says 'Play 5000', even if you have less than five thousand tasks in your list.)
Note: If you have a lot of other tasks that are stopped/errored and the list size is becoming unmanageable (or you are worried about restarting those other tasks), you can also use additional filters at the top of the page to narrow down your search. For example, you could set the Date Range to the period during which you know the API key was not working.
Frequently Asked Questions
I tried to reconnect and received an "Authentication Error"
You may receive an authentication error like the one below if you incorrectly enter your new API key and/or Thinkific subdomain:
If you receive this error, please make sure that when pasting your Thinkific details, you only include your subdomain and do not include the .thinkific.com portion of your site URL.
I tried to reconnect several times and received an error
If you have attempted to reconnect your Thinkific account several times from the My Apps section of your Zapier account, you may see an error similar to the one below:
If this occurs, please try the following troubleshooting steps:
- Log out of your Zapier account
- Log back in
- Go to your My Apps section
- You may see multiple Thinkific accounts connected now:
- Click the Test button on the most recently added Thinkific app to confirm that the account is working as expected - it should return a green Success! message.
- If it does not return successful, use the Reconnect option to input your Thinkific API key and subdomain again.
- Once you have tested and confirmed that your Thinkific account is connected properly, you will need to reconnect your Zaps. See Zapier's help article on how to do this here.
- NOTE: If it returns successful, we recommend renaming this account using the pencil icon so you can easily find this account when reconnecting the Zaps.
I tried to reconnect and now have multiple Thinkific accounts showing
If you received errors while trying to reconnect and now see multiple Thinkific accounts showing in your My Apps section of your Zapier site, you'll want to choose one account to verify that it's successfully connected and reconnect your Zaps to that account.
To verify one of the connected Thinkific accounts is working:
- Click the Test button to confirm that the account is working as expected - it should return a green Success! message.
- If it does not return successful, use the Reconnect option to input your Thinkific API key and Subdomain again.
- NOTE: If it returns successful, we recommend renaming this account using the pencil icon so you can easily find this account.
- Afterwards, you'll need to reconnect your Zaps to the correct Thinkific account. Please follow Zapier's instructions here.