If you are having any issues with getting set up with Shopify, check out the following general troubleshooting steps!
In this article:
Troubleshooting the Site Welcome Email
If you are testing your Shopify checkout and haven't received an email notification to create an account on your Thinkific site, see Why didn't my student receive a Site Welcome Email?
Troubleshooting Failed Enrollments
If students are not successfully enrolled in your course after a Shopify purchase, check out Troubleshooting Failed Enrollments.
Using Test Email Addresses
When testing purchases, we recommend using a unique email address as emails that are linked to existing customers in your Shopify store can skew your test results.
If you have a Gmail address, it's easy to make unique emails for testing! Gmail allows you to create multiple unique email addresses using your main address. For example, if your email address is firstname.lastname@example.org, you can create a new Thinkific user using email@example.com.
Learn more here: Multiple Emails in Gmail.
Disconnect and Reconnect Your Shopify Store
Sometimes issues can be resolved by disconnecting and reconnecting Thinkific from your Shopify store. You will lose product data when disconnecting, so make sure to check out the troubleshooting steps above before you continue.
See detailed instructions here Shopify App: How to Disconnect and Reconnect Your Thinkific Account.
If you still have any issues, you can send us an email and we'd be happy to investigate further. To help troubleshoot as effectively as possible, there are a few details we will need depending on the issue you are experiencing. Check out detailed instructions using the links below:
Since we are only able to troubleshoot on the Thinkific side, we also might ask for collaborator access on your Shopify site to check for any issues on the Shopify side. We will let you know if we will need collaborator access after your initial email.
Learn more here: Giving partners access to your Shopify store.