If you need to remove a student's access from your product at a specific date, you can edit their enrollment date.
In this article:
How to Edit a Student's Expiry Date
How to Remove a Student's Expiry Date
How to Edit a Student's Expiry Date
You can edit each product expiry date individually, and editing a bundle or membership expiry date will update the student's expiry date for all the products included in that product.
- Go to Support Your Students
- Select Users
- Locate your desired user and click on their Full name to view enrollment details
- Locate your desired product
- Click on Set a date under Expiry Date
- Select your desired date from the calendar menu
- Click Update in the confirmation prompt
Important Considerations
- Updating an expiry date in your Thinkific admin dashboard will not affect a student's billing for payments processed through our Stripe or PayPal integrations. Click for more information about how to manage your students' billing in Stripe and PayPal.
- An expiry date will need be set to a date in the future in order for the student to have access to your product. If a student's enrollment date is adjusted to today's date or a previous date, they will not have access to your product. For example, if today's date is Jan 1st 2020 and the expiry date is Jan 1st 2020 or Dec 31st 2019, the student will not have access.
How to Remove a Student's Expiry Date
If you want to completely remove a student's expiry date to give them unlimited access, you can simply re-enroll them into your product! This will clear the calendar date.
- Go to Support Your Students
- Select Users
- Locate your desired user and click on their Full name to view enrollment details
- Under the Enroll in field, search or scroll to find the product
- Select the product
- Click Enroll
