Included below are frequently asked questions and troubleshooting that you may come across when working with Zapier.
In this article:
What if my app is not in Zapier’s directory?
What does ‘Beta App’ mean in Zapier?
Why isn't my test data working in Zapier?
Who can help?
Zapier has a troubleshooting guide to help you with some common trouble spots; check that out here: https://zapier.com/help/problems-zaps/.
You can email Zapier directly at: contact@zapier.com
What if my app is not in Zapier’s directory?
Newer or niche applications may not be in the Zapier directory and thus, cannot be connected to Thinkific. Zapier adds new applications every week so check the App directory occasionally to see if your desired application is there.
If the app you’re looking for is not available in Zapier you should check if Thinkific has a direct integration with the app. The other alternative is using Thinkific’s API to build a connection between your app of choice and Thinkific. Please note using the API is for experienced developers and is available on our Growth Plan.
What does ‘Beta App’ mean in Zapier?
When new apps apply to integrate with Zapier, they must pass through two stages, one of which is to be beta tested by users. It's at that stage you'll now get exclusive access to their invite-only Zapier integration, as well. You can learn about the entire process here.
Want early access to new apps on Zapier? Here's what to do:
- Visit Facebook and request to join the "Early Access to Zapier Apps" closed group.
- When a new app is posted, sign-up for the app if you haven't yet;
- Then, click the link in the post to accept an invitation to add that app to your Zapier account.
- Begin making Zaps with the new app! If you find a bug, email Zapier’s support team at contact@zapier.com.
Why isn't my test data working in Zapier?
Sometimes apps for Zapier require creating an example action for the system to ‘pull’. When testing for a purchase, you often have to make a fake purchase. When testing for a calendar invite, you have to make a fake calendar invite. Sometimes having just one example in your connected account is enough. At other times, Zapier needs you to process a new action while searching for it. Be sure to try both ways if you’re having trouble.
Why didn't my zap trigger?
There might be many reasons why your zap was not triggered. For example:
- The Zap is in draft mode, not published, or not switched on
- A trigger condition was not satisfied
- If you are using the New Full Enrollment trigger, the trigger will not run on bulk enrollments.
If you are still experiencing issues, please contact our support team: How to Get Help and Contact Support