Included below are frequently asked questions and scenarios that you may face when using the Order Bump feature.
I really want to use Order Bumps, but Thinkific Payments isn't available in my country — is there some way I can get access without using Thinkific Payments?
Order Bumps are currently only available for creators using Thinkific Payments. However, we’re always looking for ways to improve our product, and if you have any feedback or would like to add your vote to this feature request, please let us know!
Who has access to the Order Bumps menu? What user roles can create Order Bumps?
Only Site Owners, Site Admins and External Partners are able to view, create, edit or remove order bumps.
Can I offer a course or product exclusively as an order bump?
Yes! If you want to make something available exclusively as an order bump, you can use our Hidden feature. Setting the product as hidden will ensure that no one comes across it accidentally while browsing your site, but will still make it available to use as an order bump.
Can I add an order bump to a free course/bundle?
Yes! Free courses or bundles can have an order bump added to them.
How do order bumps affect the after purchase flow I've set up?
Order bump offers, if purchased by a student, do not affect the After Purchase Flows you have set up for the primary product. However, a purchase made that includes an order bump will only trigger the After Purchase Flows for the primary product.
How do order bumps work with Affiliates? Will they get credit for an order bump?
While this can get tricky depending on how you have set up your affiliate commissions, the short answer is that commissions are calculated only based on the primary product purchased, regardless of whether or not the student decides to add an order bump to the transaction.
For example: an Affiliate receives a 10% commission on all sales of a course, which sells for $100. A student decides to buy the course and then, during checkout, also includes a $25 order bump in their purchase. The Affiliate would receive $10 (10% of $100) — the order bump would not be included in the calculation.
This is also true for flat per-purchase commissions: an order bump does not count as an additional purchase when calculating Affiliate payouts.
How will order bumps work with Revenue Partners? What happens if I offer the course at a discount as an order bump?
Since Revenue Partner commissions are always a percentage of a given product, the interaction is relatively straightforward: a Revenue Partner will receive a share of revenue only for the products they have been assigned, regardless of whether they are offered as the primary product or as an order bump.
For example: a Revenue Partner receives 20% commission on the sales for Course A, which is offered at a regular/primary price of $100. A student purchases Course A at the regular price, then adds a $50 order bump (for Course B), for a total transaction of $150. The Partner would receive $20, because that is their share of the payment for Course A; the order bump is for a different course, so it is not included.
If the student instead purchased Course B at its regular price, then chose to add an order bump for Course A at a discounted rate of $50, the Revenue Partner would receive $10, which is 20% of the $50 generated by Course A.
Can students purchase an order bump with a coupon?
Because order bumps are treated like separate products (and may already be discounted), it is not possible to use a coupon to get a discount on an order bump product. A coupon for the primary product will still work as expected, but if a student tries to enter a coupon code for an order bump product, the code will show as invalid during checkout.
For example, if a student purchases Course A and then, during the checkout, adds Course B as an order bump, they will not be able to use a coupon intended for Course B to receive a further discount on the order bump price.
If you want to ensure that students are receiving a discount on a course offered through an order bump, we recommend you simply set the order bump price to the discounted amount, and use the Strikethrough price field to indicate that a discount has already been included.
Will my order bump product be available for purchase when a student enrolls for a free preview of a course?
Students who choose to preview a course will be prompted to sign-up for your website before they are given access to the preview content. The order bump product associated with the course will not appear on the student sign-up page, but will be available on the checkout page as an add-on option once the student has decided to make a full purchase of the previewed course.