Question(s)
- Where will I be notified if my subscription payment fails?
- Why did I get a failed payment email about my subscription?
- How to troubleshoot failed payments for your Thinkific subscription
- What causes a Thinkific billing payment to fail?
- How can I renew my Thinkific subscription?
Solution
As of October 2021, The Reserve Bank of India has mandated new rules for how recurring transactions are handled for Indian credit and debit cardholders. If you are located in India, this could affect how your subscription payments are processed. For more information, view our article about changes mandated by RBI.
You may see a payment error notification when you log in to your Thinkific account if the payment for your subscription failed to go through.
This notification will appear on both your Admin dashboard, and in the billing details section of your account:
If this is the case, you will also receive an email from noreply@notify.thinkific.com informing you of the failed payment. This email will contain a button link to take you to the billing page of your account, where you can update your billing details:
For more information on why a billing payment may have failed, read on below.
Reasons a payment might fail
Insufficient funds
- Subscription payments can fail if the bank account listed in your billing information does not hold enough funds to meet the purchase. You can change the card linked within your billing settings, or, you can temporarily downgrade to our Free plan and resume your paid subscription at your convenience.
- If you choose to downgrade temporarily, you can read more about downgrading in our Cancel Your Thinkific Subscription article. Make sure to review any features you will lose access to when downgrading to the Free plan, by taking a look through our article: What happens when I cancel my Thinkific subscription?
Card declined
- Thinkific processes creator subscription payments with Stripe. Cards can be declined for a number of reasons - which you can learn about in Stripe's guide on declined payments. You can also see a list of declined payment codes here. Unfortunately, as mentioned in Stripe's article, most declines are categorized by the card issuer as “generic”, so it’s not always possible to know exactly why a payment was declined. If all of the card information seems correct, it is best to contact your card issuer and ask for more information. Your payment should show up on your statement as Thinkific Labs.
Card expired / incorrect CVC
- Payments will fail if the expiry date on a card has passed, or if any of the information was entered incorrectly (such as the CVC number on the back).
- Make sure to confirm that your card details were entered correctly, and use another account/update your credit card if your card has expired.
Lost / stolen
- If your bank card was lost or stolen, your card issuer may have deactivated the card. This can cause failed payments for any subscriptions tied to the card. In this case we recommend updating your billing details with a new card or account.
Important Considerations
When a subscription payment fails, you will receive a warning email of the failure, along with steps to correct the failed payment.
After 4 unsuccessful payment attempts your subscription will be cancelled and your site will be automatically moved to the Free plan.