- ActivePresenter HTML5 File Stuck While Uploading to a Multimedia Lesson With the Status: "Processing Your File"
If a file is stuck on the "Processing Your File" status when uploading to a Multimedia Lesson, be sure to rename the HTML file as "index.html" and compress it.
Before uploading your content to Thinkific, these files must be exported for web (HTML5). Only .zip files are supported.
Make sure that your zip file does not contain the content in a folder in the zip file - all the content should be available in the root directory.
What this means is that as soon as you open your zip file, you should see an HTML file (normally your index.html or story.html file) and you should not need to open a folder to find that HTML file.
You can see an example of what this looks like here: Why is my Multimedia Lesson not working?