Working with a Customer Success Manager

The Thinkific Plus plan gives you a Customer Success Manager to work with, advanced customizations, and a more scalable infrastructure to meet high growth targets. One of the benefits of Plus is that your Customer Success Manager is deeply involved with the inner workings of your business and over time will develop a strong understanding of your goals and objectives.

Below are a few ways that you can work with your Customer Success Manager to accelerate the growth of your business and how to ask certain questions that are related to your plan. These benefits are designed to help you get the most out of your Plus plan and identify areas to help you scale in the future.

Click here for a full description of how your Customer Success Manager can support you, and what they aren't able to provide direct support with: Sign up for a Customer Success Manager

Thinkific Product Road Map

As a Plus customer you’re the first to know about new features we have in the pipeline! You have the ability to look at the themes the Product team is exploring, vote on the ones you care most about, and leave a comment if you want to provide more detailed feedback. You can also submit your own ideas directly to our Plus Product Manager so we can review it internally.

We do not publish this road map for the general public, so ask your Customer Success Manager for access!

Speaking with our Plus Product Manager

Every business on Thinkific is slightly different and therefore may have some specific functionality that you would like to see in our platform. Sometimes these requests are better delivered over a Zoom call and for that reason we offer the ability to jump on a call with our Plus Product Manager!

On these calls you’re able to go into detail about how Thinkific is currently helping your business and advocate for ways you think we could help you scale even further. If your feature requests would also benefit our other customers, there’s a good chance it will be taken into consideration for our product road map development!

Connect with your Customer Success Manager for more information.

Thinkific Innovation Labs (TIL)

Get exclusive access to join the Thinkific Innovation Labs (TIL), a program that directly connects you to our Plus product team to help shape the road map. By joining the program, you’ll be able to contribute to new and exciting features, be part of a growing Plus community, and most importantly, ensure your voice is heard.

The Thinkific Innovation Labs includes other benefits such as co-designing solutions with our product team and participating in valuable product surveys.

Interested? Email your Customer Success Manager for more details.

Connecting with Thinkific Experts

If you don’t have an internal team of developers to write your advanced customizations or if you require assistance building your marketing funnel, Thinkific has a list of preferred experts that you can hire on a per project basis!

Your Customer Success Manager will be able to provide you with best practices and examples of other customers that have seen success with our preferred experts. If you have a specific vision for your Thinkific site, connect with your Customer Success Manager to build a plan of action and to hire a Thinkific expert!

Our Thinkific Experts page provides a list of consultants with a variety of skills. Depending on your use-case and needs, your Customer Success Manager can help point you in the right direction.

Marketing Case Studies

We like to highlight our most successful Thinkific customers to show the world how great you are! If you think your business would be a good fit for a case study or marketing partnership, you’re eligible to connect with our Plus Marketing Manager!

Below are a few case studies you can reference as examples:

We’re always looking for new customer success stories to highlight. Whether you’re a smaller team with a niche audience or trying to build an online school at scale, we want to hear from you!

Interested in a little co-marketing? Connect with your Customer Success Manager for more information.

How to Stay Up to Date with Plus

We send out a monthly newsletter to our wonderful Plus clients (that’s you!). Each month you'll get access to the freshest articles, case studies, features, and more. This newsletter also gives you an opportunity to hear from other Thinkific Plus users about how they’re using the platform and finding success.

If for some reason you’re not receiving these emails, reach out to your Customer Success Manager so we can add you to the list!

How to Make the Most Out of Thinkific Plus

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