In this article:
Working With a Customer Success Manager
Along with advanced customizations and a more scalable infrastructure to meet high growth targets, the Thinkific Plus plan provides you with a Customer Success Manager to work with.
Your Customer Success Manager will be deeply involved with the inner workings of your business, and over time will develop a strong understanding of your goals and objectives - and how Thinkific can help you reach those targets.
Below are a few ways that you can work with your Customer Success Manager to accelerate the growth of your business, as well as some resources to help you find answers to certain questions that are related to your plan. These benefits are designed to help you get the most out of your Plus plan.
For a full description of what your Customer Success Manager can and cannot support you with, check out our article: Sign up for a Customer Success Manager
Speaking With Our Plus Product Manager
We recognize that every business on Thinkific is different, each with their own needs and requirements. If there is a specific feature or functionality that you would like to see on our platform, you can connect with your Customer Success Manager to request a call with our Plus Product Manager.
On these Zoom calls, you’ll be able to get into detail about how Thinkific is currently working for your business, and advocate for the features and functionalities that you feel would help you scale even further.
If your feature request would also benefit our other customers, it may even be taken into consideration for our product roadmap development!
Connecting With Thinkific Experts
If you don’t have an internal team of developers to write your advanced customizations or if you require assistance building your marketing funnel, Thinkific has a list of preferred experts that you can hire on a per project basis!
Your Customer Success Manager will be able to provide you with helpful suggestions, best practices, and examples of other businesses that have seen success with our preferred experts. If you have a specific vision for your Thinkific site, connect with your Customer Success Manager to build a plan of action, and hire a Thinkific expert!
Our Thinkific Experts page provides a list of consultants with a variety of skills. Depending on your use-case and needs, your Customer Success Manager can help point you in the right direction.
Marketing Case Studies
We like to highlight our most successful Thinkific customers, to show the world how great you are!
If you think your business would be a good fit for a case study or marketing partnership, you’re eligible to connect with our Plus Marketing Manager!
Below are a few case studies you can check out as examples:
- Hootsuite: How Hootsuite Educates Customers Using Thinkific Plus
- Procurify: How Procurify Saved 15+ Hours A Week in Employee Training With Online Education
- Corporate Finance Institute: CFI Trains Financial Analysts Online Using Thinkific Plus
We’re always looking for new customer success stories to highlight - whether you’re a smaller team with a niche audience, or trying to build an online school at scale - we want to hear from you!
Interested in co-marketing? Connect with your Customer Success Manager for more information.
How to Stay Up to Date with Plus
We send out a monthly newsletter to our Plus clients. Each month you'll get access to the newest articles, case studies, features, and more.
This newsletter also gives you an opportunity to hear from other Thinkific Plus users about how they’re using the platform and finding success.
If for some reason you’re not receiving these emails, reach out to your Customer Success Manager so we can add you to the list!