Updating the details of the Site Owner can only be done if you are logged in as the Site Owner at the time.
In a situation where the Site Owner has left the company, we suggest one of the following options:
- If you are still in good standing with the previous Site Owner, you can ask them to provide you with the login credentials. Using the login, you will be able to access the account and change the Site Owner details by following these steps: Changing Your Site Owner
- If the above is not an option, and if you have access to the email account they used at the company, you can follow these instructions to request a reset password email: How to Reset Your Password. Once you have reset the password, you can use the email and new password to log in and change the site owner details.
- The above options are the quickest and simplest way to gain access to the account to change these details. However, if either of these solutions are not possible for you, please start a conversation with us here.
Changing the Site Owner email or credit card details will not update your subscriptions billing email address or the login to the Thinkific Training Site. To update these details, shoot us an email at firstname.lastname@example.org. You'll need to make sure you are contacting us from the email address of the active Site Owner.