If you have turned on some of our Automated Email Notifications or are running reports and have not received an email yet, we have a few recommendations:
- Check your Inbox for the email address you used to sign up for Thinkific
- For Site Owner, Site Admin, Course Admin or Group Analyst notifications, search your Inbox and Spam folder for an email from firstname.lastname@example.org
- For Student related notifications, search your Inbox and Spam folder for an email from email@example.com
- Make sure firstname.lastname@example.org and email@example.com are whitelisted in your email provider
Sometimes emails bounce if there have been multiple failed delivery attempts to your email address. If you have tried all the options above and still don't see any notifications, please send us an email with the following for us to look into it further!
- The email address you have logged into Thinkific with
- A short description of the notification you have not received