Can I change a student's subscription billing date?

Thinkific's built-in payment processing does not support changing a student's subscription billing date natively. However, depending on which processor you are using, there are some workarounds available.

With Stripe

1. Open the student record in Stripe.
2. Click on the ‘...’ to the right side of the active subscription and choose Update Subscription
3. Disable Prorate changes
4. Click Add Trial and enter the number of days (it’s OK to guess as you can edit this afterward)
5. Edit the date using the Calendar widget. The trial period will adjust the billing date.
6. Scroll to the bottom of the page to see the next expected billing date under Preview
7. Click Update subscription

Once you have made those changes in Stripe, make sure to edit your student's expiry date in Thinkific to match their new billing date.

You will need to make sure to update the student's expiry date in Thinkific to ensure that they have access to your course for the correct period of time. An unmatched Stripe billing date and Thinkific expiry date may either result in loss of access to the course or provide access for a longer period than intended.

For example, if the current expiry date was Jan 30, 2019 in Thinkific and the billing date in Stripe was updated to Feb 3, 2019, the student would lose access to the course on Jan 30, 2019 before the Stripe charge went through.

Another scenario might be if the current expiry date in Thinkific was Mar 30, 2019 and the billing date in Stripe was updated to Feb 3, 2019. In this case, the student would have access to the course until Mar 30, 2019 even if the subscription payment failed on Feb 3, 2019.

To prevent this, you can simply update the Thinkific expiry date to match the current billing date in Stripe.

Learn how to edit an expiry date here: How to Edit a Student's Course Expiry date

With Thinkific Payments

Enrollments and subscriptions are more closely linked in Thinkific Payments than if you are using Stripe. If you would like to change a student's subscription billing date please email payments-support@thinkific.com for assistance.