How to permanently delete a student from your Thinkific account.
Students can only be deleted by a Site Owner or Site Admin. In order for a student to delete their account, they will need to contact you directly to do so.
We highly recommend confirming that they want to delete their account and double checking that they're contacting you from the email on file to make sure you don't delete them by accident. Deleting a student is permanent and irreversible. You will not be able to restore their account progress/details if it was deleted by accident.
Before continuing, make sure to review What happens when a student is deleted? for all Thinkific data that will be deleted.
How to Delete a Student
- Go to Support Your Students
- Select Users
- Locate or search for the student you want to delete
- Select the ellipses (3 dot icon) to the right of their contact details
- Select Delete
- Select Delete User
If the student had any active subscriptions, you'll need to manually cancel their subscription in Stripe: How to Cancel a Subscription in Stripe