Question
- What happens when I refund a student's subscription or payment plan with Thinkific Payments?
- Will students immediately lose access to a course or bundle if I cancel their recurring payments through Thinkific Payments?
- Will students immediately be unenrolled in a product if I cancel their recurring payments through Thinkific Payments?
Solution
Cancelling a Student's Subscription or Payment Plan
With Thinkific Payments, you can manage student payments directly from your Thinkific admin dashboard.
If you cancel a student's subscription or payment plan from the admin dashboard, the student will lose access to the course or bundle on the date their next recurring payment was due (i.e. at the end of their current billing period).
You can also immediately remove a student's access to a course or bundle by manually unenrolling them. For instructions, please refer to: Unenroll a Student From a Course and Unenroll a Student From a Bundle.
Refunding a Student's Subscription or Payment Plan
With Thinkific Payments, you also have the option to refund students directly from your Thinkific admin dashboard.
After you've issued a refund, the refunded student will still have access to the course or bundle.
You can remove a student's access to a course or bundle at any time by manually unenrolling them. For instructions, please refer to: Unenroll a Student From a Course and Unenroll a Student From a Bundle.
Course progress will be saved for unenrolled students in case they wish to re-purchase a product in the future.
Important Considerations
- If you need to refund a payment processed through Stripe or PayPal, before you switched to Thinkific Payments, you can do so from your account in Stripe or PayPal. The Provider column will list Stripe for Stripe transactions and PayPal for PayPal transactions. For more information please refer to our article: Did my student's purchase go through Thinkific Payments, Stripe, or PayPal?
- Course progress will be saved for unenrolled students.