- My student purchased a course through Thinkific Payments but I don't see a Payments tab for their user in the Users tab?
- Students purchased a bundle from me through Thinkific Payments but I don't see a Payments tab for their users in the dashboard?
If you are using Thinkific Payments to process student payments through Thinkific's Built in Checkout for your courses and bundles, you can follow these instructions to view an individual student's payment information.
There are a couple of reasons you may not see a Payments tab in a user's profile:
- They haven't purchased a product on your Thinkific site (see the Orders Report for more information)
- They purchased a course or bundle with a one-time payment price. The Payments tab will only appear in a user's profile if they have purchased a course or bundle with a subscription or payment plan price
You can view orders for one-time payments processed through Thinkific Payments in the Orders Report.
- Subscription and payment plan pricing for products is available on the Pro plan and higher