We know how overwhelming navigating a new platform can feel. Our Customer Onboarding Team is here to help you focus on what matters so you can launch your e-learning business as soon as possible!
About the Onboarding Team
At Thinkific, our commitment to exceptional customer support extends beyond our dedicated Support Team. Our exceptional Onboarding Specialists are here to take your experience to the next level. While you can always reach out to our Support Team for assistance, the Onboarding Team offers a more personalized and proactive approach.
The Onboarding Team's primary focus is to guide you through the crucial initial steps of using Thinkific and help you achieve your specific business goals. Whether you're exploring our platform or within your first 30 days of activating your plan, we'll be there every step of the way. Our goal is to ensure you fully understand how to leverage our platform so you are empowered to effectively scale your business with confidence. We work closely with you, providing personalized demos, directing you to relevant resources, and ensuring you're accountable for your success.
Who Can Benefit from the Onboarding Team?
Our Onboarding Team is ideal for Creator Educators who are new to Thinkific, those considering an upgrade, or those seeking guidance to effectively scale their business. Whether you need help with plan selection, understanding platform features, or preparing for a successful product launch, our dedicated team is ready to provide personalized support and ensure your success with Thinkific.
Choose Thinkific as your trusted partner, and our Onboarding Specialists will expertly guide you through the crucial initial steps to bring your business to life. We're committed to helping you leverage our platform's full potential and achieve your business goals with confidence.
How Our Services Meet Your Goals
- Discovery Call
As part of our onboarding process, we start with a 30-minute discovery call. During this call, we'll brainstorm and discuss your initial setup to understand your specific needs and goals. Following the call, we'll provide a detailed email with actionable steps to ensure you're on the right track.
- Plan Selection
Whether you're on a Free plan, considering an upgrade, or new to Thinkific, our Onboarding Team is here to help you choose the perfect plan for your business. We take into account your budget and specific requirements, guiding you through the available options. Although our self-serve plans cannot be customized, our dedicated team will ensure you select the optimal plan that meets your business needs.
- Right Information at the Right Time
Even the simplest projects can encounter obstacles. For rapidly expanding businesses, timely solutions are essential. Our Onboarding Specialists possess in-depth knowledge of our support materials and can readily provide you with relevant articles and guides to address your concerns. If you need further clarification, reach out to our Support Team for general questions or get in contact with our Onboarding Team at email@example.com for more personalized assistance. We're committed to ensuring your questions are swiftly answered.
- Product Launch Support
As your launch approaches, we're here to provide additional support and address any concerns you may have. We'll schedule a 15-minute call to ensure a smooth process and help you overcome any unexpected obstacles. If necessary, we're happy to offer an additional 15-minute call to provide further assistance.